Fund Operations Client Servicing Associate

Hong Kong - Hong Kong

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area This is a unique opportunity for you to work in the Operations Services Delivery Team where we provide a range of services to institutional asset managers and owners based around the Asia Pacific region.

As a Client Services Associate in Fund Operations Team you will be responsible for the production and delivery of Financial Statements of Accounts and related accounting and/or portfolio information. Certain oversight functions are also performed on compliance and performance reports sent both to the clients and their investment managers. You will be primarily responsible for the day-to-day service management of clients ensuring queries are answered problems are resolved and issues are escalated. You will serve as the point of escalation for the clients and have a broad knowledge of fund accounting along with sound experience of managing clients.

Job responsibilities:

Produce and validate a suite of International Financial Reporting Standards (IFRS)-compliant and regulatory reports timely and accurately
Take full ownership for all reporting activities hub governance and project management of service change request
Analyze client accounting records and escalation where appropriate of any potential issues identified
Coordinate visits to accounting clients for periodic service reviews accounting technology training etc.
Take leadership role between internal and external parties (e.g. Clients Fund Managers Relationship Managers Client Service etc.) to handle accounting or product-related issues that may arise and ensure there is path to green
Maintain orderly set of records for each client including client service level agreements to facilitate query management and internal or external audits
Support of the continuous development of processes and controls within the group
Provide training and development for the junior members of the group

Required qualifications capabilities and skills:

Bachelors Degree in Finance Accounting or related disciplines
At least 6 years of financial reporting audit or fund accounting experience
Good understanding of security types and the respective accounting treatment
Knowledge of stock market practices and data vendor systems (e.g. Bloomberg).
Detailed understanding of Microsoft Office applications (e.g. Excel Visual Basic for Applications (VAS) Access Word etc.)
Fluency in written and spoken English and Mandarin
Professional approach to delivering quality client service
Committed approach with the ability to communicate effectively within a small team
Flexible and willing to work additional hours at peak reporting times if necessary
Highly motivated execution driven flexible and versatile character with ability to influence and negotiate for results.
Strong end to end ownership governance controls risks and dependency management

Preferred qualifications capabilities and skills:

Experience of International Financial Reporting Standards (IFRS) and/or International Accounting Standards (IAS) is an advantage
Strong analytical and problem-solving skills with operational experience in other products such as Investment Compliance (post trade monitoring - understanding of investment guidelines/breach investigation process) and/or Performance Analytics (performance analysis/reporting) process/platforms is preferred
Proficiency in Thai and/or Korean and/or Japanese language skill is an advantage

Required Experience:

DescriptionAre you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area This is a unique opportunity for you to work in the Operations Services Delivery Team where we provide a range of services to institutional asset managers and owners based a...

Description

Job responsibilities:

Produce and validate a suite of International Financial Reporting Standards (IFRS)-compliant and regulatory reports timely and accurately
Take full ownership for all reporting activities hub governance and project management of service change request
Analyze client accounting records and escalation where appropriate of any potential issues identified
Coordinate visits to accounting clients for periodic service reviews accounting technology training etc.
Take leadership role between internal and external parties (e.g. Clients Fund Managers Relationship Managers Client Service etc.) to handle accounting or product-related issues that may arise and ensure there is path to green
Maintain orderly set of records for each client including client service level agreements to facilitate query management and internal or external audits
Support of the continuous development of processes and controls within the group
Provide training and development for the junior members of the group

Required qualifications capabilities and skills:

Bachelors Degree in Finance Accounting or related disciplines
At least 6 years of financial reporting audit or fund accounting experience
Good understanding of security types and the respective accounting treatment
Knowledge of stock market practices and data vendor systems (e.g. Bloomberg).
Detailed understanding of Microsoft Office applications (e.g. Excel Visual Basic for Applications (VAS) Access Word etc.)
Fluency in written and spoken English and Mandarin
Professional approach to delivering quality client service
Committed approach with the ability to communicate effectively within a small team
Flexible and willing to work additional hours at peak reporting times if necessary
Highly motivated execution driven flexible and versatile character with ability to influence and negotiate for results.
Strong end to end ownership governance controls risks and dependency management

Preferred qualifications capabilities and skills:

Experience of International Financial Reporting Standards (IFRS) and/or International Accounting Standards (IAS) is an advantage
Strong analytical and problem-solving skills with operational experience in other products such as Investment Compliance (post trade monitoring - understanding of investment guidelines/breach investigation process) and/or Performance Analytics (performance analysis/reporting) process/platforms is preferred
Proficiency in Thai and/or Korean and/or Japanese language skill is an advantage

Required Experience:

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

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About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

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