Claims Specialist

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

We are seeking a proactive and detail-oriented Claims Specialist Life Claims to join our Claims team. The ideal candidate will have solid experience in handling life accident and medical claims with a strong preference for exposure to death and critical illness (CI) claims as well as high-net-worth (HNW) medical claims. This role involves direct engagement with agency partners supporting operational excellence and contributing to strategic initiatives.

Responsibilities

• Assess and process life accident and medical claims with a focus on death and CI cases

• Handle HNW medical claims with discretion and professionalism

• Conduct roadshows and training sessions for agency partners to enhance claims understanding

• Support the Claims Manager in preparing reports dashboards and operational reviews

• Lead or participate in mini projects to improve claims processes and customer experience

• Ensure compliance with internal guidelines and regulatory requirements

• Collaborate with cross-functional teams to resolve complex claims issues

Qualifications

• Bachelors degree in Insurance Business Administration Nursing or related discipline

• Minimum 4 years of relevant experience in life and medical claims

• Professional insurance qualifications (e.g. FLMI ACS) are advantageous

• Strong knowledge of life accident and medical claims assessment

• Experience in handling death and CI claims; HNW medical claims experience is a plus

• Excellent communication and interpersonal skills for agency engagement and roadshows

• Analytical mindset with strong problem-solving abilities

• Proficient in MS Office (Excel PowerPoint Word); experience in claims systems preferred

• Ability to manage multiple tasks and meet deadlines

• Detail-oriented with a commitment to accuracy and compliance

We offer 5-day work attractive salary MPF group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

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