Service Coordinator
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Job Summary
We are seeking a detail-oriented Service Coordinator to join our team and ensure seamless delivery of client services in Birchwood
- To answer and log incoming calls and requests from internal and external customers
- Coordination of engineer resources and labour in conjunction with other team members and Service Manager
- To order parts and raise purchase orders for subcontractor labour where required
- To initiate first stage internal and customer escalation processes
- Take on projects as and when required and see them through to successful completion
- To prioritise customer contracts / outstanding calls and despatch engineers.
- To identify cost saving initiatives.
- Where possible - to assist others with tasks that may be outside of the scope of your role
- Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
- Effective and efficient WIP management of all call types from creation through to invoice completion and job closure
- To comply with Integrals environmental policies and putting forward new ideas for improving environmental efficiencies.
- Adhere to H&S procedures with due regard for business constraints and efficiency
- Generating quotes for customers
- Updating uploading and checking of the clients online systems & KPI reports
- Provide holiday cover for other administration roles
- To record and control cylinder rentals
- To provide day to day support to the Administration Supervisor in call management call handling and general administration of the service contracts in line with customer and Integral KPIs.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Contract Delivery ManagerLocation: Reading - RG1 (Site based) Core Hours: Monday - Friday 8:00am - 17:00pm The Role The Contract Delivery Manager is a key role providing strategic and tactical operational leadership and direction on our retail contract in Reading The role will also be ... View more
