Agent Onboarding Analyst 92771

Maitland - Australia

Monthly Salary: $ 43000 - 47500

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Location Designation:Hybrid - 4 days per week

Business Unit Overview:

Join our Field Service Team the driving force behind the delivery of exceptional experiences for New York Lifes agents and clients. As part of our diverse team you will have the opportunity to shape seamless customer experiences. Whether youre helping an agent meet their clients life insurance needs supporting strategic initiatives designed to enhance our operating environment or educating our agents on innovative digital solutions your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.

Role Overview:

Our local General Office is seeking a customer service professional to support our agents and management team. As a Service Representative youll work with our Partners to onboard new agentsoverseeing the contracting process so they can begin selling New York Life insurance. You will be a steward of the onboarding processassisting with turning candidates into ready-to-sell agents and keeping everything running smoothly for our Partners.

What Youll Do:

Perform tasks in the contracting system to advance contracts along in the process.

Track background-check and fingerprint results; follow up with Partners; escalate issues as needed.

Review onboarding paperwork for completeness and accuracy; resolve data or documentation gaps.

Communicate with Partners to provide candidate status updates and answer questions

Process forms to ensure agents are integrated in our systems correctly

What Youll Bring:

The role requires strong relationship-building skills organizational abilities effective communication and a proactive approach to problem-solving ensuring the smooth functioning of the organization.

Required Skills:

Experience in a customer service and/or office administration

Clear professional communication (phone and email) and strong stakeholder service

Meticulous data entry and document review; audit-ready attention to detail

Proficiency with Microsoft 365 (Word Excel Outlook Teams); quick to learn new systems

Strong organization and time management; able to prioritize and meet SLAs

Discretion with sensitive information; compliance-first mindset

Preferred Skills:

Associate or bachelors degree

Experience in insurance/financial services licensing/contracting or new agent onboarding

Familiarity with background checks/fingerprinting workflows and basic FCRA concepts

Training & Development

Customer Service Representatives receive on-the-job training to learn about the insurance industry product and policy provisions and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.

Shift Information

This is a full-time onsite position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM 5:00 PM.

Salary

Competitive full-time base salary overtime eligibility plus target bonus

Benefits

Paid Vacation Health Care 401K match Pension Plan Tuition Assistance Flexible Spending Accounts Student Loan Repayment Program

Career Opportunities

New York Life offers a variety of corporate opportunities within the Service Organization including management quality control training underwriting and claims

Pay Transparency

Salary Range:$43000-$47500

Overtime eligible:Nonexempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individuals experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary addition to base salary employees may also be eligible to participate in an incentive program.

Please note: This role requiresFINRA licensedand/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

At New York Life our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology- data- and AI-enabled organization we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communitiesinviting bold thinking collaborative problem-solving and purpose-driven innovation. Here youll find the rare balance of long-standing stability and forward momentum supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company we offer a place to grow your skills contribute to meaningful work and deliver solutions that matter. Your ideas drive whats next and your growth powers it.

Our Benefits

We provide a full package of benefits for employees and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.Click here to learn more about New York Lifes leadership in this space.

Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of .

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients and employees needs.

Job Requisition ID:92771

Required Experience:

Location Designation:Hybrid - 4 days per weekBusiness Unit Overview:Join our Field Service Team the driving force behind the delivery of exceptional experiences for New York Lifes agents and clients. As part of our diverse team you will have the opportunity to shape seamless customer experiences. Wh...