Scanning Coordinator

Scanning Coordinator Job Description

Updated 12/10/25

Purpose

The purpose of this position is to ensure smooth functioning of the entire Point of Sale (POS)

scanning system; to maintain complete accurate up-to-date prices pricing database and

computer records sale signs and shelf tags; and to provide POS technical support maintain

POS technology and address co-op POS equipment needs. To support the mission vision and

ends policies of the cooperative.

Status

• Reports To: General Manager
• FLSA Status: Non-Exempt
• Hours: Part-time 30 hours per week 5 days per week

Essential Responsibilities and Functions

Excellence in customer service is our primary goal. No other task should ever come before

serving our customers.

Customer Experience

• Treats internal and external customers fairly consistently and with respect.
• Provides efficient and friendly service to all internal and external customers.
• Provides product information and educational materials to customers and staff.
• Investigates and responds to customer requests.
• Ensures department and store cleanliness at all times.
• Models exceptional customer service skills.
  

Communications

• Communicates honestly openly and respectfully with everyone in the organization ensuring that all communications are clear.
• Stays informed by consistently reading and responding to all forms of communication from
• others; emails.
• Communicates needs promptly and efficiently.

Resolves conflicts promptly; asks for assistance as needed.

Job Specific Responsibilities

POS Operations

• Develop monitor and maintain all necessary product information in POS system deployment of change sales batches new items ensuring accuracy and integrity.
• Validates all item prices and conducts regular audits of all items on a cyclical basis.
• Responsible for the deployment of all price change files.
• Train new staff on SMS functions.
• Coordinate daily weekly and monthly price changes of both regular and sale prices.
• Enter new products as needed; validates shelf and sale prices performs audits when necessary.
• Work with department DPFC staff to identify and resolve problem areas throughout the scanning system developing storewide policies when necessary.
• Work with General Manager and Front End staff to ensure that the registers are running accurately and smoothly and help address cashier customer service and member database concerns.
• Maintain weight security on self-checkout system.
• Produce reports as requested by GM and department heads; monthly Double Up Food Bucks Co-op Basics register audits non-local weekly sales items.
• Be proactive with regard to creative self-learning and professional development.
• Attend all required meetings trainings seminars and workshops.
• Assist GM and Marketing in all POS functions.
• Work with outside technical support

Personnel

• Adhere to all policy manual contents.
• Wear proper clothing in accordance with the Co-op dress Code during shift including nametag.
• Coordinate break schedules to support staff while ensuring an excellent customer experience.
• Assist in inventory counts storewide cleaning and other projects as needed.
• Attend department meetings and training as requested.
• Participate in evaluations as requested.

Sanitation Safety and Security

• Ensure that department display units coolers work areas storage areas and sales floor are clean and orderly.
• Use equipment and materials properly in a safe manner that will not lead to injury of self or others.
• Ensure equipment repair and maintenance is communicated to appropriate personnel and adjust until equipment has been improved.
• Protect the safety of self co-workers and Co-op customers at all times.
• Report any potentially harmful equipment or situations to co-op management without delay.
• Report safety-related accidents and incidents immediately to co-op management.
• Follow all safety policies and procedures outlined in the Emergency Preparedness Manual and other SOPs as needed.
• Follow all safe food handling guidelines as required by local state and federal laws.

General Professionalism

• Model high standard of customer service.
• Uphold all DPFC policies.
• Minimize absences and be punctual.
• Disseminate ideas proposals and other information in a clear effective and timely manner.
• Take frequent opportunities to recognize good work.
• Maintain positive relationships with outside professionals.
• Perform other duties and work as assigned.
  
  The qualifications responsibilities and job duties listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to do. Detroit Peoples Food Co-op reserves the right to revise this job description at any time and require that employees perform other tasks deemed necessary based on competitive financial or environmental considerations.

Physical Job Requirements

The physical requirements described here are those that an employee must meet with or without reasonable accommodation to successfully perform the essential functions of this job.

• Ability to lift and carry up to 30 pounds frequently.
• Ability to be present in assigned work area for up to 3 hours without rest.
• Ability to bend stoop squat kneel climb stairs or ladder.
• Ability to reach above shoulder height occasionally.
• Ability to talk and hear to communicate with customers.
• Finger and hand dexterity with ability to grasp and hold items of different sizes.
• Vision ability close distance peripheral vision and depth perception.

Working Conditions

The work environment described here is representative of the conditions an employee may encounter while performing the essential functions of this job.

• Frequent exposure to cold hot wet or humid conditions.
• Exposure to fumes airborne particles hazardous materials ranging from natural to chemical (store products cleaning products scents from working in a public setting).
• Exposure to and potential handling of fresh foods including meats and seafood.
• Handling objects that have been handled by the public.
• Frequently performs work standing on cement floors at the cash register.
• May work occasionally in temperature extremes (walk-in freezer outside warehouse hot kitchen etc.).
• Noise level in the store is usually moderate to loud.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Qualifications

To perform this job successfully an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation. The requirements listed below are representative of the knowledge skill and/or ability required.

• Experience with Point of Sale system software desired.
• Experience with data analysis and interpretation desired.
• Ability to work effectively for long periods of time at a computer.
• Has a working knowledge of all Microsoft Office programs with proficiency in Advanced MS Excel required.
• Organized and detail oriented.
• Outstanding customer service.
• Ability to prioritize and manage multiple tasks or projects.
• Ability to meet deadlines.
• High level of accuracy and attention to detail.