Field Business Applications Specialist
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Job Location:
Norcross, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
DEUTZ is one of the worlds leading manufacturers of innovative drive systems. Its core competences are the development production distribution and servicing of diesel gas and electric drivetrains for professional applications that is used in construction equipment agricultural machinery material handling equipment stationary equipment commercial vehicles rail vehicles and other applications.
Job Summary
As Part of our Global IT team the Field Business Applications Specialist is a key role in ensuring the seamless implementation smooth operation and efficient use of our business applications (SAP ERP/FSM MS Dynamics) in our field service network in collaboration with the global IT organization at our parent company DEUTZ AG. This position will be responsible for analyzing and translating local business requirements into finalized IT concepts and aligning local IT projects with high business impact with the Global IT team including project testing and 1st level support. This role bridges the gap between the business needs of the users and the technical aspects of the applications.
Essential Duties and Responsibilities
The Field Business Applications Specialist will be responsible for but not limited to the following duties:
Requirements Analysis
Analyze business requirements and translate them into functional and technical specifications.
Work with business stakeholders to identify and implement solutions to address application usage issues.
Develop and maintain documentation for business application configurations and procedures.
Analyze application usage data to identify trends and opportunities for improvement.
IT Project & Training Support
Support the IT project lifecycle from demand management project meetings data migration activities testing change management go-live and hyper-care.
Participate in and support initial training sessions and update training documents in collaboration with the local training department.
Maintenance and Support
Provide ongoing support to end users including answering questions resolving issues and providing guidance on a technical level.
Troubleshoot and resolve technical application issues reported by end users.
Organize and perform regular application maintenance tasks with vendors and the Global IT such as updates and security patches.
Monitor application performance and identify areas for improvement.
Participate in application upgrades and migrations.
Develop and deliver technical documentation for new and existing business applications and features.
Other Duties
Stay up to date on the latest field service business application trends and technologies.
Identify opportunities to leverage technology to improve business processes.
Participate in cross-functional teams to ensure alignment between business needs and IT capabilities.
Other Qualifications
Excellent communication presentation and interpersonal skills
Ability to work independently and manage multiple projects simultaneously.
Supervisory Responsibility
Individual Contributor
Travel Requirements
Anticipated domestic and international travel is approximately 25% depending on business needs.
Minimum Requirements
Bachelors degree IT BA or related field
5 years of experience in supporting major business applications (SAP)
3 years of experience in analyzing business operations and translating into IT solutions/concepts
3 years of experience in configuration or support of at least one of the following SAP modules SD FSM
Preferred Requirements
Experience with a CRM Application (SalesForce MS Dynamics)
Experience with SAP s/4 HANA is a plus
Experience with ABAP debugging/programming is a plus
Project management certifications
Certification in major business applications (SAP FSM)
Experience in SAP/IT Consulting
Hands-on experience working in field service
Physical Requirements:
Our Field Business Applications Specialist works in the office area the noise level in the work environment is usually quiet to moderate.
Visits in manufacturing assembly warehouse environment outdoor sites necessary. Subject to noise dust diesel fuel oil and extreme hot/cold temperatures. No A/C.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any related duties as assigned by their supervisor.
EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit competence performance and business needs. We do not discriminate on the bases of any status protected under federal state or local law. Applicants will be considered regardless of their race color sex gender identity or expression age religion creed national origin citizenship status sexual orientation genetic information physical or mental disability military status or any other characteristic protected under federal state or local addition to complying with all applicable laws DEUTZ also has a strong corporate commitment to inclusion.
Required Experience:
IC
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Presentation Skills
- Time Management
- Marketing
- Cold Calling
- Microsoft Powerpoint
- Salesforce
- Organization Design
- Public Speaking
- Lead Generation
About Company
Ob Diesel, Gas, Hybrid oder Elektro: Mit unseren innovativen Off-Highway-Antrieben sind wir wegweisend für die Mobilität von morgen.
