IT Support Field Tech, NYC
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Field Support Technician
About the Role
Were looking for a sharp client-savvy Field Support Technician to join our growing MSP team. Youll be the tech hero our NYC-area clients see face-to-face solving everything from my printer wont work to complex network issues while maintaining the behind-the-scenes infrastructure that keeps their businesses running smoothly.
What Youll Actually Be Doing
Youll work from home most of the time but expect to be on-site with clients in Manhattan 2-3 days per week. One day you might be troubleshooting a network issue at a law firm in Midtown the next youre setting up new workstations for a financial services company in FiDi and by Friday youre responding to urgent tickets remotely while sipping coffee in your home office.
As an MSP we support multiple clients across different industrieswhich means youll never be bored. Youll handle a mix of reactive support (tickets emergencies the occasional everything is on fire call) and proactive work (updates monitoring preventative maintenance).
Day-to-Day Tech Stuff
- Provide onsite and remote support for our diverse client base
- Troubleshoot hardware software and network issues across Windows and Mac environments
- Handle ticket queues in our PSA (we use ConnectWise but well train you if you havent used it)
- Deploy and configure workstations printers and peripherals
- Support Microsoft 365 Active Directory VPNs and cloud applications
- Document everything (seriously good documentation is love in our world)
- Build real relationships with client contactsyoure the face of our company
What You Bring
- 2 years of IT support experience (bonus points for MSP background)
- Strong troubleshooting instincts and the ability to think on your feet
- Excellent communication skillsyou can explain tech stuff to non-tech people without the condescension
- Comfortable working independently and managing your own schedule
- Valid drivers license and reliable transportation for client visits
- A genuine desire to help people and solve problems
Nice to Have
- Experience with RMM tools (Kaseya Datto etc.)
- Certifications like CompTIA A Network or Microsoft certs
- Familiarity with backup/disaster recovery solutions
- Basic networking knowledge (VLANs DNS DHCP)
Why Join Us
- Clear career path to Senior Engineer or Senior Systems Administrator roles
- We promote from withinour leadership team started where youd be starting
- Competitive salary benefits
- Flexible schedule when not on client sites
- Varietyno two days are the same in the MSP world
- Professional development opportunities (certs training conferences)
- Work with modern technology across multiple environments
Location: NYC metro area (home-based with regular client site visits to Manhattan)
Qualifications :
What You Bring
- 2 years of IT support experience (bonus points for MSP background)
- Strong troubleshooting instincts and the ability to think on your feet
- Excellent communication skillsyou can explain tech stuff to non-tech people without the condescension
- Comfortable working independently and managing your own schedule
- Valid drivers license and reliable transportation for client visits
- A genuine desire to help people and solve problems
Nice to Have
- Experience with RMM tools (Kaseya Datto etc.)
- Certifications like CompTIA A Network or Microsoft certs
- Familiarity with backup/disaster recovery solutions
- Basic networking knowledge (VLANs DNS DHCP)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
