IT Support Technician – Service Desk
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!
Join Our Global IT Support Team!
Are you passionate about delivering exceptional technical support and ensuring smooth IT operations We are looking for a dedicated IT Support Specialist to provide first-line assistance to our global user base and help maintain our high standards of service.
Your Tasks
Provide global hardware software and network support for PCs laptops mobile devices printers and desktop phones including on-site assistance (in Wroclaw) when needed
Respond to help line inquiries and log all incoming calls in the ticketing system
Monitor and manage incoming support requests ensuring timely documentation and resolution
Categorize prioritize and dispatch tickets escalating complex issues to the appropriate IT teams
Troubleshoot test and resolve end-user technical issues offering guidance on efficient use of IT systems (Windows 10/11 Office 365 mobile devices networks and business applications)
Maintain accurate records of all interactions and actions taken for each ticket
Contribute to technical documentation and knowledge base improvements particularly troubleshooting guides
Participate in shift-based support rosters as required
Your Profile
Completed education in IT computer science or related field; or equivalent professional experience
Minimum 1 year of experience in IT Infrastructure Technical Support Help Desk or First-Level Support
Solid knowledge of Microsoft operating systems and Office 365
Fluent in English (written and spoken)
Basic understanding of networks and telecommunications
Strong communication skills with a customer-focused proactive and collaborative approach
Reliable organized and committed to delivering excellent service
Flexible mindset and eagerness to learn continuously
Nice to have:
ITIL knowledge or experience in ITIL-based environments
Experience working in multicultural settings
Familiarity with ticketing systems (Halo ITSM is a plus)
Ability to conduct user training sessions
Our Offer
Armacell offers opportunities for personal development and a competitive salary package according to your experience and skillset
Integration Events (Family day Global Armacell Day)
Hybrid working model (3/2 office/home)
Luxmed Medical Care Package
Multisports Card
Life Insurance
#LI-AH1
#LI-Hybrid
Time Type:
Full timeRequired Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
As the inventors of flexible foam for equipment insulation and a leading provider of engineered foams, Armacell develops innovative and safe thermal, acoustic and mechanical solutions that create sustainable value for its customers. Armacell´s products significantly contribute to glob ... View more
