Claims Recovery Manager

The Claims recovery Manager will lead a team of Recovery and Support Specialists providing technical expertise and guidance to the Claims team on return-to-work strategies rehabilitation services occupational and functional matters and case management. Your focus will be on achieving optimal claim durations and outcomes in line with policy terms.

This includes strengthening Recovery and Support practices managing relationships with external rehabilitation providers and building capability across the Claims team. You will also resolve escalated provider performance issues while ensuring alignment with TALs claims philosophy procedures and risk management framework.

A key aspect of your role is to enhance assessment quality across Income Protection Life Trauma and TPD portfolios. You will support Claims Consultants in developing their capability within TALs Recovery and Support frameworks and contribute to creating health recovery and return-to-work propositions tools and resources to strengthen TALs rehabilitation offering.

In this role you will:

• Act as a subject matter expert championing best-practice recovery and support services aligned with TALs claims philosophy.
• Lead and manage the Recovery and Support team ensuring consistency in return-to-work activities ETE assessments and utilisation of support services.
• Oversee external provider performance manage relationships and review metrics to ensure quality outcomes.
• Drive operational and people management including work allocation recruitment coaching and capability development in line with TALs frameworks.
• Build technical capability across the Claims team through coaching training and development of tools and resources to uplift assessment quality.
• Ensure compliance with TAL policies industry regulations and customer service standards while promoting a strong risk culture.

Qualifications :

• At least 2 years demonstrated experience in a similar role within Life Insurance or 5 years experience within an Occupational or Vocational Rehabilitation
  field or other allied health discipline
• Experience in coaching and embedding knowledge including an uplift of skills of claims consultants.
• Experience in process improvement and projects.
• Excellent knowledge of the Life Insurance Code of Practice Insurance Contracts Act Privacy Principles and other relevant legislative or regulatory
  requirements and their application during claims assessment.
• Ability to identify and develop strategies to overcome biopsychosocial issues and barriers in claims assessment and management.
• Demonstrated ability to provide excellent customer service to a wide range of clients and stakeholders.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 

• Need adjustments during the recruitment process Let our team know by getting in touch with us herewere here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time