Warranty Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This individual will perform functions to support the work order process including but not limited to ensuring through the review process that all charges related to Internal Warranty and PIP work orders are posted properly and closed on a timely basis. This individual will work with their assigned locations to assure any needed work order corrections are made prior to the submission of the claim. This individual will process warranty and product improvement claims utilizing the Manufacturers systems and processes. This individual will also have responsibility for their assigned locations warranty sub ledger accounts.
Specific Duties Include:
Final Review of assigned Internal and Warranty work orders/segments assuring accurate information is provided in the work order prior to the submission of the claim and closing of the work order/segment.
Submit Warranty and PIP claims to the Manufacturer as assigned.
Close all assigned Work Orders/Segments.
Continual monitoring of the Manufacturers Warranty System to make any corrections necessary to complete the Submission Processes. Follow-up with the Location on any additional information required to complete the claim submission.
Daily processing of warranty credits including account coding reporting or other assigned duties as required.
Continual monitoring of assigned General Ledger Accounts to assure that all needed entries are being communicated with the accounting department on a timely and consistent basis.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts including open book meetings huddles department meetings and other related efforts.
Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
Strong computer skills
Knowledge of service process and procedures
Strong organizational skills
Excellent oral and written communication skills
Strong customer service skills
General understanding of mechanical/technical terms preferred
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Discover a wide-range range of John Deere & Vermeer equipment at one of our RDO store locations, offering top-notch machinery solutions for agriculture, construction, and more.
