Duty Manager
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Job Location:
Queenstown-Lakes District - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Oaks Queenstown Shores Resort are looking for an experienced professional and enthusiastic Duty Manager to join the on a full-time basis.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of working with your team and driving exceptional customer experiences.
Key Responsibilities Include:
- Lead and inspire the front office team to deliver outstanding guest experiences ensuring each guest is welcomed with warmth and professionalism.
- Serve as a role model sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
- Oversee the execution of daily tasks ensuring they are completed with precision and efficiency.
- Manage guest arrivals and departures seamlessly delivering a smooth and memorable check-in/check-out experience.
- Proactively address and resolve guest concerns with professionalism ensuring a lasting impression of exceptional service.
Qualifications :
To be successful in this role you will possess the following qualifications and attributes:
- Demonstrated experience in supervising teams within a hotel front office environment with proven leadership and staff development capabilities.
- Strong understanding of hotel operations across front office housekeeping food and beverage and guest services.
- Extensive background in hospitality ideally in hotel or resort settings with a focus on maintaining exceptional guest service standards.
- Experience in cash handling daily reconciliations night audit processes and revenue reporting.
- Highly developed organisational and time management skills with the ability to handle multiple priorities in a fast-paced environment.
- Strong customer service skills with the ability to remain professional and positive in high-pressure situations.
- Awareness of workplace health and safety protocols compliance standards and security procedures relevant to hotel operations.
- Impeccable presentation and a polished professional image reflecting the standards of the organisation.
- Fully committed to a dynamic work schedule including the ability to work weekends public holidays and varying shifts to meet operational requirements.
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
