Manager, Corporate Travel Technology (Hybrid)

AAA Club Alliance is looking for a Corporate Travel Technology Manager to join our dynamic Corporate Travel team.

The Manager Corporate Travel Technology is responsible for leading the strategy integration and performance of our travel technology platform and team. This role drives continuous improvement innovation and operational efficiency across our corporate travel ecosystem ensuring a seamless traveler experience optimized internal processes and strong client satisfaction. The Manager serves as the subject matter expert on our travel technology stack evaluates and implements new tools and integrations and effectively represents our products and services to both clients and prospects.

Why AAA

At AAA we provide a reliable and supportive work environment with plenty of opportunities for career growth.

Work-Life Balance:

• Hybrid Schedule: This role follows a hybrid schedule consisting of two remote dates and three on-site workdays at one of the office locations which include Cincinnati OH Worthington OH Lexington KY or Wilmington DE.

• Paid Holidays: Celebrate eight paid holidays throughout the year.

• Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.

• Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.

Rewards and Benefits:

• The starting base compensation for this position is $70965 to $133545. Actual pay will be adjusted based on experience geographic location and other job-related factors as permitted by law.

• Annual Bonus and Annual Merit Increase Eligibility.

• Medical Dental Vision and Prescription Coverage: Take care of your health with our comprehensive benefits package.

• 401(K) Plan: Save for your retirement with our company-matched 401(K) plan up to 7%.

• Tuition Reimbursement: Invest in your future with our tuition reimbursement program.

• AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.

Key Responsibilities:

Technology Strategy & Innovation

• Research and evaluate emerging travel technologies and third-party tools to identify opportunities for efficiency gains revenue growth and improved client experience.

• Develop business cases and ROI analyses to support technology investments and enhancements.

• Recommend and implement creative automated solutions to reduce manual processes transaction time and operational costs.

Platform Management & Integration

• Oversee the deployment integration and optimization of all travel technology products and systems (online booking tools mid-office automation data management and reporting solutions).

• Lead planning testing and implementation of new products and processes ensuring robust communication and change management across the organization.

• Partner with IT to maintain secure compliant and high-performing system operations within the corporate technology framework.

Team & Vendor Leadership

• Manage a multidisciplinary technical team including online booking experts data and automation specialists and implementation staff.

• Build strong relationships with technology vendors overseeing performance service levels and contract compliance.

• Collaborate with Operations and Workforce Management leaders to benchmark performance improve productivity and deliver consistent service excellence.

Client & Internal Partnership

• Analyze client requirements and design innovative technology-driven solutions that enhance satisfaction and program value.

• Support client implementations and presentations as a subject matter expert on our technology platform.

• Partner with internal Operations teams to streamline workflows reduce training needs and enhance policy compliance.

Reporting & Quality

• Oversee travel reporting systems ensuring accuracy accessibility and alignment with client and business needs.

• Manage the CORE quality control system auditing ticketing and communication processes to maintain operational integrity.

• Lead the Corporate Travel technology response to ACA TQS5 standards and related compliance initiatives.

Other

• Perform additional duties as assigned in support of Corporate Travel strategic objectives.

Qualifications

• Bachelors degree in Business Information Systems or related field (or equivalent experience).

• 7 years of experience in corporate travel technology management travel operations or systems integration. At least 3 years leadership experience.

• Proven experience implementing and managing travel technologies such as online booking tools GDS integrations and reporting/analytics platforms.

• Strong leadership communication and project management skills with the ability to influence at all organizational levels.

• Demonstrated analytical and problem-solving capabilities with a focus on innovation and client satisfaction.

Full time Associatesare offered a comprehensive benefits package that includes:

• Medical Dental and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2 weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5250 per year
• And MORE! Check out our Benefits Pagefor more information

ACA is an equal opportunity employer and complies with all applicable federal state and local employment practices laws. At ACA we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACAs policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACAs operating needs and applicant qualifications including but not limited to experience skills ability availability cooperation and job performance.

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