UKIre Service Director
Share
Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Service Director will demonstrate accountability for People Customer functional business andcompany this role you will integrate and drive processes that meet business and
customer needs across the organization manage complex issues be involved in short and long
term planning and execution and contribute to the overall business strategy.
Job Description
Roles and Responsibilities
As the Service Director you will:
Play a key role with developing CPMs extended team members and support their Growth & Development
Be responsible for hiring training and development mentoring salary planning performance and
career assessment and disciplinary actions as required for assigned direct reports
Mentoring and coaching team members and helping build talent pipeline
Motivate the team through team engagement initiatives and improve team dynamics
Customer Issue Resolution rigor through Site Action Tracker across the portfolio or equivalent process
Actively seek Customer Experience feedback (CXI) and implement necessary action to improve customer experience
Be responsible for providing oversight for all contractual and transactional customers in your portfolio
Own profit and loss responsibility (i.e. orders sales margin cash) for the Gas Power Services business including parts repairs field services and performance services for the customers in your portfolio
Ensure business goals for Orders Revenue Margin and Cash are met in line with GEV operating plans.
Responsible for Budget Planning in partnership with extended team
Implement DMC (Daily Management Call) rhythm
Drive operational excellence and rigor on SQDC (Safety Quality Delivery and Cost)
Working with cross functional team to improve outages planning and execution
Leverage key productivity tools in Lean and Quality to deliver process excellence
Parter with Sales team and play a key role to develop the long-term growth strategy for your customers both transactional and contractual
Improve customer relationships by improved execution and develop deep ties within customers organization to secure business across the portfolio
Stay current on the customers business related industry trends and practices market conditions and competitors to provide valuable insights to the customer and GEV teams.
Leverage standard work operational data and metrics to monitor the health of the plants alignment with GEV priorities and overall growth and profitability of the account.
Own margin review input / output integrated outage forecasting and 5Quarter process jointly
with Risk Sales Commercial Operations and Marketing teams as appropriate
Be responsible for backlog forecasting pipeline and financial tracker updates for PS
financials
Understand trends and drivers and effectively communicate risks opportunities changes and
key gap closure activities
Own and drive a cash target and resolve key past due or collection issues
Required Qualifications
Bachelors Degree
Proven Operations or Business experience
Proven technical knowledge of power plant equipment with gas turbine steam
turbine or generator experience
Desired Characteristics
- Profit & Loss (P&L) leadership experience which includes short and long-term business planning
Contractual Services Experience
Gas Power Services Experience (GE Employees Only)
Ability to communicate effectively at all levels of the customers and GEs organizations
Experience in developing and maintaining customer relationships
Contract negotiations experience
Strong quality background
Black Belt Certified or equivalent quality certification will be an added advantage
Strong leadership / influence and business / commercial skills
Team leader in a dynamic energetic and proactive
management experience with direct reportsNote:
To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Additional Information
Relocation Assistance Provided: No
Required Experience:
Director
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
