Welcome Desk Shift Leader
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
Assist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process all payment types such as room charges cash checks debit or credit. Set up accurate accounts for each guest upon check-in (i.e. sharewiths separate room/tax/incidentals comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring training scheduling evaluating counseling disciplining motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
EU Work authorization is a must
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: Supervisory experience preferred.
License or Certification: None
WHAT WE OFFER:
- Healthy meals on duty
- Room F&B Spa and gift shop discount within the Marriott hotel chain in more than 8000 hotels around the world
- Learning and development opportunities
- Travel allowance within Budapest after probation period
- SZÉP card fringe benefit/ cafeteria after probation period
- Employee referral bonus
- Discounted breakfast offers at Marriott International hotels in Budapest
- Different employee recognition schemes
- Awards and celebrations (Length of Service Award Talent of the month etc.)
- Other local benefits in Budapest e.g. discounted theatre museum concert tickets etc.
ABOUT THE PROPERTY
Located in the heart of the city at Andrassy Avenue (a UNESCO World Heritage Site) the hotel is housed in the impressive Drechsler Palace on the citys most luxurious shopping street located directly across from the State Opera House.W Budapest features 151 stylish guest rooms and suites including one Extreme WOW the brands lux-take on the Presidential Suite. The hotel offers a destination restaurant and a destination bar both sure to be embraced by locals as a place to mix and mingle as well as the signature W Lounge the brands evolution of the traditional hotel lobby where guests can go to see and be seen. Three meeting and event spaces including a Great Room for larger celebrations are available along with an Away Spa FIT fitness center and WET pool. Guests can also expect the W brands signature Whatever/Whenever service philosophy providing guests whatever they want whenever they want it.
ABOUT THE BRAND
At W we go all in. We are vibrant alluring and personal. We dont take ourselves too seriously. We are irreverent energetic and spontaneous. We have an edge. We are bold brave and confident. We do everything with intention. We are sophisticated thoughtful and aspirational. W sits alongside luxury and is not confined by it W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. We stimulate our guests to ignite curiosity and expand worlds. We share our guests passions providing insider access to whats new and whats next. If youre ready to create the energetic W scene that is magnetic to everyday connectors around the world then we invite you to explore a career with W Hotels.W Hotels does not recruit we cast Talent.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Key Skills
- Restaurant Experience
- Food Service
- Inventory Control
- Customer Service
- Employee Evaluation
- Food Safety Experience
- Math
- Shift Management
- Food Processing
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
