Technical Customer Support

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Technical Customer Support Representative (German)

Location: Lisbon Portugal

Work model: On site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Communicate with clients through various channels including phone email chat and messaging platforms.
Assist with general inquiries product information and basic technical support.
Ensure messaging aligns with organizational tone and communication standards across all interactions.
Refer complex issues to appropriate internal teams or higher-level support.
Work collaboratively with technical staff to address and resolve service requests.
Organize and manage assigned support cases while adhering to team guidelines and priorities.

REQUIREMENTS:

Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
Strong verbal and written communication skills across various platforms (phone email chat social media).
Basic understanding of customer service principles and the ability to follow standard procedures.
Ability to handle technical inquiries and troubleshoot common issues with guidance.
Ability to quickly learn new softwares and technologies
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Organized detail-oriented and able to manage multiple tasks simultaneously.
Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

Opportunity to work with a leading global travel & tourism brand
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
And many more!

To apply for this position and to explore many other exciting opportunities visit and apply through our career page: complexity bonus 120 performance bonus

Airfare up to 400 reimbursed at the end of 6 months employment Relocation coming from abroad: room in shared apartment for max 12 months - rent of 280 utitlies and bills included. discounted directly from payslip. Relocation wtihin PT: no accomodation provided unless candidate currently living in accomodation provided by competitor.

6 month contract working hours: Monday to Friday 08:00AM to 08:00 PM (Rotational) Saturday and Sunday 08:00 AM to 05:00 PM. one-year retention bonus equivalent to one extra base salary paid one year after the production date (the Monday after the starting date)

Position: Technical Customer Support Representative (German) Location: Lisbon Portugal Work model: On site Employment type: fixed term (6 months) with possibility of extension / permanent contract Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Communicate with clients through various chann...