Operations Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Operations Manager
Location: East Anglia Office based and onsite
Contract: Full Time Permanent
Salary up to 58905 per annum plus 4000 car allowance
42.5 hours per week (8-5 Monday- Friday)
MPS has been looking after residents homes for over 25 years. As part of the Mears Group we focus on estate management and property maintenance delivering tailored solutions that support people and communities.
We provide a wide range of services; including responsive repairs planned works and cyclical maintenance to over 100 local authorities and housing providers across the UK. One of our key partners is Orbit a major housing provider in the Midlands East Anglia and the South East managing over 45000 homes.
Together MPS and Orbit ensure residents receive timely high-quality repairs and maintenance with a strong emphasis on customer care safety and long-term value.
We are seeking an experienced proactive Operations Manager to lead our Orbit contract overseeing Repairs Major Repairs and Damp Mould & Condensation workstreams across East Anglia. This role is key in ensuring that all operational and commercial targets are met while delivering an excellent service to our client and residents.
Key Responsibilities:
- Lead and manage a team of five Supervisors ensuring high performance and effective service delivery.
- Split time 50% office-based and 50% field-based ensuring strong visibility and operational oversight.
- Oversee the end-to-end running of all workstreams ensuring tasks are completed within monthly business and commercial review cycles.
- Manage major repair workflows damp and mould programmes and associated compliance and quality standards.
- Build and maintain strong relationships with the client acting as the main operational point of contact.
- Attend monthly operational meetings and weekly informal meetings with the client.
- Travel to our Tonbridge office once per month including occasional overnight stays.
Role Criteria:
- Proven line management experience with the ability to lead and motivate a team of supervisors effectively.
- Previous managerial experience ideally within property maintenance or similar operational environments.
- HR and people management expertise including performance management staff development and team engagement.
- Strong knowledge of building and property maintenance with a practical understanding of repairs major works and damp/mould issues.
- Technical awareness of trade operations enabling oversight of supervisors workloads and day-to-day field activities.
- Full UK driving licence with willingness to travel regularly across Ipswich Norwich and Tonbridge.
- IT proficiency particularly in Excel to support operational reporting scheduling and performance monitoring.
Benefits we can offer you.
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries holidays eye test vouchers Share save scheme plus much more.
- Family friendly policies
- Company Van Fuel Card and Uniform
All our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.
To drive a Mears vehicle you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Beth Dunford ()If you need any help with your application process we are here to support you. We will be accessible every step of the way.
At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
We provide and manage 17,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has thousands employees and a footprint across the country.
