Associate IT Support (On-site) Amman

At EY were all in to shape your future with confidence.

Join a globally connected powerhouse where your expertise supports 250000 people across 140 countries. From the laptops we rely on to remote connectivity collaboration tools and enterprise applicationstechnology sits at the heart of everything we do.

As part of our Enterprise Technology (ET) team the On-site Technology Support (OSTS) function ensures that our people have the right tools guidance and support to deliver exceptional client service and contribute to building a better working world.

We are now seeking an On-site Technology Support Technician (Associate) to join our team in Amman providing high-level technical support and an outstanding customer experience to EY employees. The ideal candidate will bring strong technical troubleshooting abilities excellent interpersonal skills and experience supporting users in a professional environment.

The opportunity

You will act as a key on-site technology resource delivering hands-on support across hardware software mobile devices networking and collaboration tools. You will assist with deployments resolve incidents manage assets support office technology needs and collaborate with regional teamsall while ensuring a seamless user experience for our people.

Your key responsibilities

End-user technology support

• Provide in-person support for complex technical issues acting as a site or regional resource for OSTS.
• Troubleshoot and resolve incidents related to firm-standard hardware and software including laptops mobile devices operating systems printers and collaboration tools.
• Deliver advanced troubleshooting for Windows 10 Office 365 Teams networking and telecommunications-related issues.
• Support iOS devices and Android device configuration and setup.
• Perform root-cause analysis to prevent recurring issues document findings and share best practices.

Hardware & software deployment

• Support the installation configuration testing and rollout of hardware and software.
• Facilitate provisioning and deprovisioning including onboarding and offboarding processes.
• Assist with repair maintenance and firmware/software upgrades on end-user devices.

Customer experience & communication

• Deliver exceptional customer service meeting users on-site to resolve issues efficiently.
• Communicate system updates changes and incident statuses to users as required.
• Provide guidance and technical advice to EY stakeholders at all levels.

Asset & inventory management

• Perform asset management activities including procurement inventory tracking and distribution of equipment.
• Coordinate track and maintain hardware inventory according to EY policies.
• Document all issues and activities using ServiceNow.

Site and event technology support

• Provide remote-hands support for other technology functions (Telecommunications Hosting Networking).
• Support IT needs for office moves buildouts relocations and firm-sponsored meetings or events.
• Maintain strong knowledge of EY Technology services to best address user needs.

Skills and attributes for success

• Strong analytical and troubleshooting skills especially for escalated or complex onsite issues.
• Ability to prioritize tasks and manage multiple assignments in a fast-paced environment.
• Excellent interpersonal verbal and written communication skills.
• Strong customer service orientation with the ability to work confidently with senior stakeholders.
• Ability to work independently and as part of a regional team.
• Effective organizational and time management skills.
• Demonstrated capability to build relationships across levels and functions.

To qualify for the role you must have

• Bachelors degree in Computer Science Information Technology or equivalent work experience.
• 13 years of experience providing end-user IT support in a corporate or professional environment.
• Technical expertise across PC applications hardware utilities networking and telecommunications.
• Experience supporting Windows 10 Office 365 Teams mobile devices and enterprise hardware (HP Canon Xerox).
• Ability to work on-site at the EY office and occasionally after-hours for escalations.

Ideally youll also have

• Practical experience within a large corporate or multinational environment.
• Familiarity with collaboration platforms such as SharePoint.

What we offer you

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence Apply today.

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EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.