Enterprise Customer Success Manager
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Job Location:
Leesburg, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Your mission
Intigriti is expanding into the United States(!)and were looking for our very first U.S.-basedEnterprise Customer Success Manager to jump aboard the Intigriti rocket ship. We currently support customers like NVIDIA Intel and Coca-Cola empowering them to strengthen their security posture through cutting-edge crowdsourced security programs. Youll be a key part of our journey as we scale our presence globally driving our client and hacker centric approach.
As our inaugural US based ECSM youll help shape the future of Customer Success in this region and serve as a trusted advisor to some of the most recognizable brands in the world. If youre passionate about cybersecurity love building strategic relationships and thrive in environments where you can directly influence growththis role is your chance to leave a significant mark.
As our inaugural US based ECSM youll help shape the future of Customer Success in this region and serve as a trusted advisor to some of the most recognizable brands in the world. If youre passionate about cybersecurity love building strategic relationships and thrive in environments where you can directly influence growththis role is your chance to leave a significant mark.
What youll be doing
- Serve as the primary point of contact for a portfolio of strategic enterprise accounts building strong relationships with key stakeholders at multiple levels of the organization.
- Develop and execute comprehensive success plans for each enterprise client aligning Intigritis solutions with their specific security needs and business objectives.
- Monitor program health metrics and provide regular strategic reviews with actionable insights to maximize the value clients receive from our platform.
- Collaborate closely with enterprise clients to define KPIs and measure ROI demonstrating the business impact of our bug bounty programs.
- Identify expansion opportunities and work with the sales team to develop upsell strategies tailored to each enterprise clients cybersecurity roadmap.
- Advocate for enterprise client needs within Intigriti in close collaboration with the Product team.
- Analyse program performance and design initiatives with support of the Engagement Manager.
- Develop deep understanding of each clients industry-specific security challenges and compliance requirements.
- Lead strategic quarterly business reviews (QBRs) with executive stakeholders.
- Mentor junior CSMs and share best practices for enterprise account management.
What youll bring
Essential
- 5 years of customer success or account management experience with at least 3 years focused on enterprise clients.
- Proven track record of managing strategic relationships with enterprise organizations.
- Deep understanding of the cybersecurity landscape vulnerability management and security testing methodologies.
- Experience with enterprise security programs compliance frameworks (ISO 27001 SOC 2 GDPR etc.) and risk management.
- Strong business acumen and ability to translate technical concepts into business value for C-level executives.
- Excellent project management skills with experience managing complex implementation plans.
- Outstanding communication presentation and negotiation skills.
- Ability to travel up to 15% of the time to meet with strategic clients.
- Experience in bug bounty programs penetration testing or vulnerability management platforms.
- Background in cybersecurity consulting or professional services.
- Experience with enterprise security tools and technologies.
- Certifications such as CISSP CISM or similar security qualifications.
- Experience with enterprise SaaS platforms and customer success methodologies.
What is in it for you
- Competitive salary and commission
- One-time working from home budget
- 401(k) plan
- Paid vacation days / federal holidays
- Health insurance
- Annual learning and development budget
Why join us
Here are some great benefits of joining our team:
- Cybersecurity is a great place to be!The security industry is fast-paced and continues to grow even during times of economic uncertainty.
- We provide aclear career path and learning budget to help set you up for success.
- Join a company thats making a real addition to oursustainability goals we empower ethical hackers from all backgrounds to earn a living.
- Be yourself! Ourinternational team celebrates individuality and places a strong focus on diversity and inclusion.
- We are theproud winners of theDeloitte Rising Star awardin 2020 theDeloitte Fast 50 awardin 2021 andSecurity Innovation of the Year 2025 at the UK IT Industry awards.
- Were backed by top investors who are enabling us togrow internationally.
About us
Intigriti is a rapidly expanding global cybersecurity company specializing incrowdsourced security services to help organizations protect themselves from cybercrime.
Our industry-leadingbug bounty platform enables companies to tap into our global community of 125000 ethical hackers who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.
More than 200 organizations including Intel Yahoo and Red Bull trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue our complementarysecurity testing services have been designed to help companies of all sizes keep their digital assets secure.
Founded in 2016 Intigriti now has a global team of 100 employees spread across our offices in Belgiumand theUnited Kingdomalongside remote based colleagues. With the backing of our recent Series B Funding were planning on taking our growth to the next level.
Are you ready to jump onboard the rocket ship
Our industry-leadingbug bounty platform enables companies to tap into our global community of 125000 ethical hackers who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.
More than 200 organizations including Intel Yahoo and Red Bull trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue our complementarysecurity testing services have been designed to help companies of all sizes keep their digital assets secure.
Founded in 2016 Intigriti now has a global team of 100 employees spread across our offices in Belgiumand theUnited Kingdomalongside remote based colleagues. With the backing of our recent Series B Funding were planning on taking our growth to the next level.
Are you ready to jump onboard the rocket ship
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Intigriti is a rapidly expanding global cybersecurity company specializing in crowdsourced security services to help organizations protect themselves from cybercrime. Our industry-leading bug bounty platform enables companies to tap into our global community of 100,000 ethical hackers ... View more
