Automotive Customer Relations Concierge
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dedicated Automotive Customer Relations Concierge to join our dealership team. This role focuses on delivering exceptional customer experiences before during and after vehicle service and sales interactions. The ideal candidate is an effective communicator problem solver and service-minded professional who can build trust with customers and support a smooth efficient dealership operation.
About the Role Automotive Customer Relations Concierge
The Automotive Customer Relations Concierge is responsible for managing customer touchpoints coordinating service appointments resolving concerns and ensuring a concierge-level experience for every guest. This role collaborates with service advisors sales parts and management to facilitate timely communication and follow-through on customer needs.
Key Responsibilities Customer Service Appointment Coordination and Issue Resolution
- Greet customers upon arrival and act as the primary point of contact for customer relations throughout the visit.
- Schedule and confirm service appointments via phone email and text; maintain accurate appointment records in the dealership system (DMS/CRM).
- Perform proactive outreach for service reminders follow-ups recalls and campaign notifications to increase retention and service throughput.
- Manage inbound customer inquiries complaints and escalations with empathy and timely resolution; escalate complex issues to management when necessary.
- Coordinate with service advisors and technicians to communicate vehicle status updates and estimated completion times to customers.
- Offer concierge services such as ride arrangements loaner vehicles and shuttle scheduling where applicable.
- Document customer interactions feedback and outcomes in the CRM to support continuous improvement and reporting.
- Support sales and service promotions by communicating benefits and scheduling appointments to drive revenue and customer loyalty.
Qualifications Automotive Customer Relations Concierge Skills and Experience
- High school diploma or equivalent required; associate degree or certification in customer service business or automotive technology preferred.
- 13 years of customer service experience; automotive dealership experience or service department exposure is a strong plus.
- Excellent verbal and written communication skills; professional phone presence and strong interpersonal skills.
- Proficiency with CRM and dealership management systems (DMS); experience with scheduling tools and basic computer applications (MS Office email).
- Strong problem-solving abilities attention to detail and the ability to multitask in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering a positive guest experience and building long-term relationships.
- Valid drivers license and clean driving record preferred for shuttle or loaner vehicle responsibilities.
Benefits Compensation Perks and Career Growth
- Competitive hourly pay or salary plus performance-based incentives.
- Medical dental and vision insurance options; employer-sponsored retirement plan.
- Paid time off holidays and opportunities for paid training and professional development.
- Employee vehicle purchase or lease programs and service discounts.
- Career advancement opportunities within service sales or management tracks.
How to Apply Automotive Customer Relations Concierge Application Instructions
Please submit your resume and a brief cover letter outlining your customer service experience and why youre a strong fit for an Automotive Customer Relations Concierge role. Include your availability and any relevant certifications. Applications will be reviewed on a rolling basis.
Equal Opportunity Employer Inclusive Workplace
We are an equal opportunity employer and welcome applicants of all backgrounds. We are committed to creating an inclusive environment that values diversity and provides equal employment opportunities for all qualified candidates.
Key Skills
- Mechanic Experience
- Brake Repair
- Dealership Experience
- GM Vehicles
- Suspension Experience
- Alignment
- Auto Glass
- Automotive Diagnostics
- Automotive Repair
- Service Technician Experience
- Shocks & Struts
- Automotive Service
About Company
Brooklyn CDJR is your trusted destination for Chrysler Dodge Jeep and Ram vehicles in Brooklyn NY. We pride ourselves on delivering an exceptional customer experience whether youre shopping for a new or pre-owned vehicle or visiting our state-of-the-art service center. Our knowledgeab ... View more
