Conference Planner, Registration and Peer to Peer, Gartner C-Level Communities

Role Purpose:

The Conference Planner will support the creation of world class events by creating and delivering a seamless registration Peer to Peer (P2P) and customer experience to all clients. The candidate will be responsible for flawlessly delivering and executing on assigned virtual and in-person program responsibilities by managing all details related to registration P2P and customer experiences.

What you will do:

Primary Responsibilities:

Be an integral part of the Gartner C-Level Communities (GCC) Center of Excellence responsible for creating a registration P2P and customer experience which is thoughtful and consistent

Be part of a cross-functional team that is responsible for creating registration journeys that are deliberate personalized and engaging

Drive continuous elevation improvement and innovation of the registration experiences (delegate sponsors and associates)

Provide input for attendee communications and as well as onsite branding build and journey related to the registration experience

Travel onsite to GCC events and lead as Registration & P2P (approx. travel 20% - 25% per year domestic and regional)

Communication and collaboration across GCC business to ensure seamless delivery of first-class virtual town halls and in-person conferences

Actively participate in the process of reviewing enhancing and executing event features and programs (virtually and in person) analysing attendee feedback to ensure we are delivering exceptional relevant experiences as it relates to Registration and P2P

ensuring alignment with the company objectives and vision

Frequent review and suggested improvements of team process documents and internal communication tools for both live and virtual events including best practices for registration P2P and customer experience

Participation in projects and processes that will streamline the way we deliver our events aligned to our objectives

Lead in onsite role requirements for all meetings ensuring the teams have all required registration P2P and additional customer experience materials

Supportvendor relationships as it relates to order fulfilment inventory purchases and payment and budgets (including forecasting)

When required partner with the Community Program manager in customer tracking to minimize event attrition

Schedule Peer-to-Peer meetings and communicate with CPMs accordingly

Answer support requests submitted through GCC App

Provide functional expertise to assess potential operational impacts on all departments

Drive internal engagement through effective communication and training

Support training presentations for registration P2P and Phoenix related topics such as session scanning badge printing Peer-to-Peer and support requests

Secondary Responsibilities:

Support Gartner Destinations Conferences as needed (up to 5% travel)

Effective relationships with other business units to inspire confidence in global teams and all of Gartner

Attendee and sponsor retention

What you will need:

Bachelors degree preferred

1-3 years of relevant experience in event/conference planning hospitality business administration or related fields

Multi-tasking maintain composure and ability to manage multiple deadlines in a fast-paced environment

Strategic and client focused with great customer service skills and strong executive presence

Proficiency in the MS Office suite including Outlook Word Excel and Power Point

Experience of database management to include the production of reports out of database

Highly organized and high attention to detail

Strong written and verbal communication skills

Proven success working in a collaborative environment

Self-motivated and self-sufficient within a hybrid environment

Ability to build and maintain relationships with a high degree of professionalism

Ability to innovate and come up with new ideas that will help us to continually improve our events

Ability to work as part of a team but also work on events individually

Willingness to travel regionally and internationally (ad-hoc when needed)

Understanding and appreciation of technology

Someone who can run with a brief and bring ideas back to the table

Project management experience

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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