Concierge Manager

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking an experienced and driven Concierge Manager to oversee our Boston portfolio. This position plays a key leadership role in ensuring operational excellence team development and client satisfaction across a portfolio of residential and mixed-use properties in the Greater Boston area. The Operations Manager will also support growth efforts in the region by identifying new opportunities and serving as a brand ambassador for Stratton Amenities.

Primary Responsibilities Operations Focus
Oversee daily operations at multiple properties across the Boston region
Hire train and support concierge courtesy patrol and porter teams
Conduct regular site visits and ensure service delivery meets brand standards
Build strong long-term relationships with clients through proactive communication and support
Lead performance reviews team check-ins and disciplinary actions when needed
Handle onboarding for new team members and property startups
Provide emergency response and coverage support. This is a 24/7 operation and flexibility is required
Partner with internal departments to address staffing scheduling and payroll needs
Maintain a strong culture of accountability and hospitality among all team members

Secondary Responsibility Business Development Support
Support regional growth by identifying new property opportunities and monitoring market trends
Assist with site visits and client introductions
Attend local industry events to promote Strattons services and build visibility
Serve as a representative of the Stratton brand in the Boston market

Qualifications & Skills
High emotional intelligence and a passion for service and hospitality
Minimum 3 years of experience in hospitality or operations management preferably multi-site
Excellent leadership and team development skills
Strong written and verbal communication abilities
Organized and able to manage multiple priorities across sites
Entrepreneurial mindset with the ability to work both independently and collaboratively
Experience in luxury residential hotel or multifamily services preferred

Requirements
Must reside in Boston or the surrounding cities
Flexible availability including evenings weekends and on-call emergencies
Reliable transportation required (mileage reimbursement provided)
Proficiency in Microsoft Office and comfort using basic reporting tools

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Required Experience:

Manager

Stratton Amenities is a premier provider of luxury front desk and amenity management services. Our mission is to deliver exceptional hospitality experiences for our associates clients residents and guests.We are seeking an experienced and driven Concierge Manager to oversee our Boston portfolio. Th...