Technology Business Consultant III

Sharon, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position Summary

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organizations business plan and industry requirements. Acts independently or as a member of a team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Job Responsibilities:

Works individually or within a team on technology business consulting projects to meet specific client requirements.
Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
Expertly researches and documents client needs technology or regulations related to system design enhancement acquiring hardware or software that will impact multiple platforms and/or applications.
Provides in-depth product support to Dark Matter clients by resolving incoming inquiries.
Documents the customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment and identifies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation operation maintenance or product application or compatibility matters.
Acts as team leader for technical aspects of consulting projects leading sub-plans or small projects. May mentor guide advise and/or check the work of less experienced Technology Business Consultants.
Performs other related duties as assigned

Competencies:

Outstanding interpersonal skills with a Get it Done attitude.
Ability to work in a fast-paced dynamic environment.
Naturally curious and investigative.
Effective problem-solver and solution-finder.
Attention to detail.

Qualifications Minimum required Education and Experience

Bachelors Degree in Computer Science Information Systems or the equivalent combination of education training or work experience.
Mortgage banking or Banking technology experience strongly preferred.
Dark Matter product experience is strongly preferred.
Knowledge of Dark Matter business environment and the application development environment
Experience working with development technologies such as C# .Net Web Forms Windows Communication Foundation (WCF) SQL Server ADO Visual Studio JavaScript
Experience in (.NET 5 Razor) RESTful API design and development Angular or similar front-end frameworks a plus
Experience supporting applications
Excellent analytical decision-making and problem-solving skills
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive management individual contributors)
Strong Organizational and Time Management skills
Ability to work independently - minimal to moderate supervision
Ability to multitask in a complex environment
Ability to identify Impact/Urgent issues and escalate according to SLAs and Severity.
Ability to manage tickets while maintaining a high-level oversight of Team pipeline /new tickets
Able to perform root cause analysis and provide written instructions on how to resolve issues.
Ability to read/write MSSQL queries
Viewed as an expert resource by peers and coworkers maintains a good working relationship with both internal and client management and has a thorough internal working knowledge of the enterprise.
Must be detail-oriented and customer-driven focusing on providing the highest quality products and services to Dark Matters internal and external customers.
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Willingly shares relevant knowledge and expertise to other resources

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at .

#DMT

Required Experience:

Contract

Position SummaryServes as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organizations business plan and industry requirements. Acts independently or as a member of a team responsible for providing te...

Position Summary

Job Responsibilities:

Works individually or within a team on technology business consulting projects to meet specific client requirements.
Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
Expertly researches and documents client needs technology or regulations related to system design enhancement acquiring hardware or software that will impact multiple platforms and/or applications.
Provides in-depth product support to Dark Matter clients by resolving incoming inquiries.
Documents the customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment and identifies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation operation maintenance or product application or compatibility matters.
Acts as team leader for technical aspects of consulting projects leading sub-plans or small projects. May mentor guide advise and/or check the work of less experienced Technology Business Consultants.
Performs other related duties as assigned

Competencies:

Outstanding interpersonal skills with a Get it Done attitude.
Ability to work in a fast-paced dynamic environment.
Naturally curious and investigative.
Effective problem-solver and solution-finder.
Attention to detail.

Qualifications Minimum required Education and Experience

Bachelors Degree in Computer Science Information Systems or the equivalent combination of education training or work experience.
Mortgage banking or Banking technology experience strongly preferred.
Dark Matter product experience is strongly preferred.
Knowledge of Dark Matter business environment and the application development environment
Experience working with development technologies such as C# .Net Web Forms Windows Communication Foundation (WCF) SQL Server ADO Visual Studio JavaScript
Experience in (.NET 5 Razor) RESTful API design and development Angular or similar front-end frameworks a plus
Experience supporting applications
Excellent analytical decision-making and problem-solving skills
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive management individual contributors)
Strong Organizational and Time Management skills
Ability to work independently - minimal to moderate supervision
Ability to multitask in a complex environment
Ability to identify Impact/Urgent issues and escalate according to SLAs and Severity.
Ability to manage tickets while maintaining a high-level oversight of Team pipeline /new tickets
Able to perform root cause analysis and provide written instructions on how to resolve issues.
Ability to read/write MSSQL queries
Viewed as an expert resource by peers and coworkers maintains a good working relationship with both internal and client management and has a thorough internal working knowledge of the enterprise.
Must be detail-oriented and customer-driven focusing on providing the highest quality products and services to Dark Matters internal and external customers.
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Willingly shares relevant knowledge and expertise to other resources