Wind Services Parts Fulfillment LATAM
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Responsible for facilitating transactions producing assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.Includes activities such as processing transactions managing processes material management site operations or warehouse logistics & shipping sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Impacts the teams ability to achieve service quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
Job Description
Roles and Responsibilities
- Lead the Customer Fulfillment team and ensure resources are properly aligned to upcoming volume and team back-ups arranged to cover holidays period in the most efficient manner.
- Responsible for the fulfillment of all orders from the multiple existing streams: Projects Orders Unplanned Service Orders Plannable streams (Maintenance Top Issues Warranty CM&Us proactive campaigns) and Transactional Sales. Minor and major parts orders.
- Maintain Data integrity in RACES of content of orders adequate parameters costs management cost code and all the delivery dates and ETA.
- Define and coordinate strategies and action plans to face critical shortages as well as lead the expedite process with Sourcing and Global Planning on critical orders to guarantee proper priorities.
- Liasson with Global Planning Sourcing Engineering and Site teams being able to influence and provide recommendations to improve Fulfillment and On Time Delivery. Also work closely with Planning and Sourcing recommending Planned Inventory levels and advance procurement.
- Report On Time delivery metrics for the different streams and communicate updates of action plans and improvement projects to Senior Leadership acting as the fulfillment expert.
- Actively Interface with internal and external customers in this case regarding execution of the signed PRPs/PMPs or Parts Programs.
- Reduce transportation outbound cost working with transport companies to find more cost effective transport methods for standards and premium shipments.
- Finance GL Tie Transport lines analysis & classification for transportation actuals transparency and review.
- Yearly OB Overhead definition together with Finances.
- Fulfillment organization responsibilities - process order intake input into internal systems. Connect to customer portals and systems. May support forecasting billing and collection activities.
- Act as Fulfillment Lead escalation point of contact for teams outside Parts Org and key contact for customer inquiries customer complaint (issue) resolution process.
- Establish and maintain SOPs for inventory control handling and storage standards.
- Drive the adoption of standardized work practices at the warehouses and site storage locations.
- Lead cross-functional projects involving Planning Purchasing to improve materials flow and data accuracy between Sites Planning and Warehouse & Logistics
- Ensuring robust inventory management processes are in place and followed todrive Warehouse Inventory Excellence
- Identify root causes for performance gaps and implement corrective actions using data analytics and lean tools.
- Monitor and optimize key performance indicators such as inventory accuracy cycle count compliance order fulfillment rate receiving and fulfillment efficiency and standardization of 2-bin systems
Required Qualifications
- For roles outside of the USA- This role requires significant experience in the Services & Parts Services. Knowledge level is comparable to a Masters degree from an accredited university or college ( or a high school diploma with relevant experience).
- For roles in USA - Masters degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
Desired Characteristics
- Ability to lead manage and communicate with all levels of the business.
- Inclusive leadership style with a proven ability to build connections with the team through personal involvement and trust.
- Change agent with energy passion and enthusiasm to drive change.
- Strong analytical skills with the ability to interpret data identify trends and make data-driven decisions.
- Excellent communication skills both written and oral with the ability to interact effectively with all levels of the organization.
- Excellent interpersonal and negotiation skills with a proven ability to build and maintain positive working relationships with vendors suppliers and internal stakeholders.
- Ability to work in a fast-paced environment and adapt to changing work conditions.
- Strong quantitative and analytical skills; strong PC and database management skills
- Ability to work well under tight deadlines and frequently changing priorities
- Note:
To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Additional Information
Relocation Assistance Provided: No
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
