SVP, Engagement Strategy

BGB Group

SVP Engagement Strategy

Our Agency

BGB Group is a healthcare communications agency that offers a wide range of services including traditional pharmaceutical advertising promotional medical education payer marketing and consulting services. Known for excellence and professionalism were hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth.

Position Overview

We are seeking an experienced and visionary SVP Engagement Strategy to lead the omnichannel and experience strategy for BGBs new business pitch and growth-focused initiatives.

This senior leader will define how customer needs behaviors and motivations shape engagement journeysand will build the strategic frameworks that bring those journeys to life within our pitch and growth work. The ideal candidate blends deep healthcare expertise with modern experience strategy connecting insights data technology and creativity into compelling engagement stories that win business and elevate BGBs strategic offering.

As a key strategic leader you will collaborate closely with Creative Brand Strategy Medical Strategy and Business Development partners to build omnichannel narratives that differentiate BGB inspire clients and drive ongoing agency expansion.

Specific Responsibilities

Engagement & Experience Strategy for New Business

• Lead the development of omnichannel and engagement strategies that anchor BGBs pitch and new business narratives.
• Translate customer data and category insights into compelling simplified engagement stories tailored to prospective client needs.
• Create experience frameworks opportunity maps and engagement roadmaps that elevate our pitch offerings and differentiate BGB in the market.

Customer Insight & Journey Development

• Shape customer journeys personas and segmentation models for pitch workbringing HCPs patients caregivers and other stakeholders to life with clarity and impact.
• Integrate behavioral insights data and channel strategy into holistic experience design.

Pitch Strategy & Presentation Leadership

• Serve as a core engagement strategy presenter during pitches and workshops articulating strategic choices with clarity and authority.
• Tell the engagement story in a way that is crisp compelling and tailored to prospective client challenges and opportunities.

Cross-Functional Strategic Collaboration

• Partner closely with Creative Directors to ensure engagement strategies align seamlessly with creative concepts and storytelling.
• Work with analytics media medical strategy and account teams to build integrated engagement narratives and omnichannel frameworks.
• Support pipeline planning and opportunity assessment with Business Development leadership.

Thought Leadership & Innovation

• Stay ahead of healthcare digital and omnichannel experience trends to shape BGBs new business strategy and capabilities.
• Bring innovative thinking to channel strategy data-driven engagement CRM/precision marketing and emerging CX technologies.

Practice Leadership & Team Development

• Mentor and guide the engagement strategy team fostering excellence in experience design omnichannel planning and insight-driven strategic thinking.
• Develop and evolve BGBs engagement strategy tools frameworks methodologies and pitch processes.
• Contribute to expanding CX/engagement strategy capabilities across the agency.

Growth Partnership

• Play a pivotal role in RFP responses pitch strategy and new business planning.
• Help BGB evolve its positioning and capabilities in ways that support long-term agency growth.

Preferred Qualifications

Experience

• 15 years of experience in customer engagement omnichannel strategy CX or digital marketing ideally within healthcare pharma or life sciences.
• Demonstrated experience developing engagement strategy for pitches or new business efforts is strongly preferred.

Expertise

• Deep understanding of omnichannel strategy customer behavior segmentation journey mapping and measurement.
• Strong grasp of healthcare ecosystems (HCP patient payer caregiver) and the channel behaviors within each.
• Skilled in integrating insights data and technology into cohesive engagement plans.

Leadership

• Proven ability to lead teams mentor talent and drive strategic excellence in fast-paced high-stakes environments.

Communication Excellence

• Outstanding presentation communication and storytelling skillsespecially within pitch and executive client settings.

Ways of Working

• Comfortable navigating ambiguity managing complexity and driving clarity across cross-functional teams and client conversations.

Education

• Bachelors degree required; advanced degree preferred.

Salary Range:$175000 - $225000 base salary bonus eligibility

The salary range provided represents what a potential hire may expect to earn in this role at BGB. Actual salary decisions will be influenced by several factors that we use to determine overall fit including experience (both direct and indirect) education training demonstrated qualifications and organizational need. Salary is only one component of the total rewards package offered at BGB Group.

BGB Group is an equal opportunity employer. All applicants will be considered without regard to race color religion sex age national origin citizenship status sexual orientation disability veteran status or any category or class of person protected by law.