Community Accounts & Engagement Representative

Role:

• Brightspeed is seeking a Community Accounts and Engagement Representative to lead property-level growth and drive fiber sales and penetration across Multi-Dwelling Units (MDUs) and Single-Family Home (SFH) communities in a designated region. This role is centered around outbound sales strategies proactive property engagement and direct inmarket executionincluding doortodoor outreachto increase Brightspeeds market footprint.
• You will work collaboratively with property management teams leasing staff and homeowner associations (HOAs) to influence market triggers accelerate fiber adoption and strengthen Brightspeeds presence within assigned communities.
• As a Community Accounts and Engagement Representative you will have the opportunity to influence gotomarket strategies activate property-level sales levers and execute targeted marketing initiatives. You will also coordinate and direct thirdparty vendor activity when necessary. This role goes beyond traditional outbound sales by combining strategic planning with handson field execution to drive measurable penetration outcomes at the property level.

Responsibilities:

• Property Analysis
  • Analyze business needs across an assigned book of business using data-driven insights and on-site observation.
  • Independently assess relationships demographics competitive landscape and property attributes that create a positive selling environment.
  • Forecast property performance and establish fiber penetration goals at the property level.
• Property Strategy and Execution
  • Plan develop and lead initiatives to increase fiber penetration across MDUs and SFHs.
  • Execute outbound sales and engagement tactics including doortodoor campaigns outbound calling email outreach and onsite or community events.
  • Create and manage propertyspecific action plans designed to drive adoption and improve sales penetration.
  • Identify prioritize and act on key market triggers (e.g. leaseups conversions promotions events) to accelerate service adoption.
  • Spend 60% or more of working time in the field executing relationshipbuilding sales and marketing strategies.
• Relationship Management and Market Influence
  • Build and maintain strong relationships with property management teams leasing agents and HOA boards.
  • Influence and negotiate access for onsite marketing tactics that support sales objectives.
  • Conduct inperson meetings phone outreach and property events to promote Brightspeed fiber offerings.
• CrossFunctional Collaboration
  • Partner with internal sales marketing and operations teams to support market launches and ongoing property success.
  • Coordinate oversee and direct thirdparty vendors supporting propertylevel sales efforts and community events.
• CustomerCentric Outreach
  • Serve as the primary liaison between Brightspeed and property stakeholders.
  • Address questions or concerns from property teams and residents to ensure a smooth onboarding and sales experience.
  • Represent Brightspeeds brand through professional communication and highquality customer interactions.
• Marketing Materials and Compliance
  • Own the distribution placement and tracking of marketing materials across assigned properties.
  • Ensure all materials are compliant current and effectively leveraged by property staff and vendors.
• Performance Tracking and Reporting
  • Track progress against penetration goals event performance and sales activity using CRM and operational tools.
  • Maintain accurate property and activity records and participate in regular performance and operational reviews.
  • Recommend adjustments to strategies and tactics based on results and market feedback.

Qualifications :

You will thrive in this role if you: 

• Experience: 2 years of experience in outbound field or territorybased sales with demonstrated success driving penetration or growth within defined markets.
• Sales Tactics and Strategy: Working knowledge of outbound sales techniques including doortodoor selling cold calling event marketing and community engagement.
• Communication Skills: Strong verbal and written communication skills with the ability to educate customers conduct product discussions and collaborate across teams.
• Relationship Building: Proven ability to establish and maintain strong trustbased relationships with property stakeholders and community partners.
• Results Orientation: Demonstrated success executing sales plans and achieving goals in both new and established environments.

A plus if you have:

• Telecom Experience: Exposure to broadband fiber or telecom services and competitive selling environments.
• Property & HOA Experience: Experience working with property managers HOAs leasing teams or community associations.
• Technical & Tracking Tools: Familiarity with CRM systems (e.g. Salesforce) and workflow or tasktracking tools to manage activities and performance.

Language Skills:
    English required.

Physical Demands: 

• Must be willing to travel within the assigned region to engage with properties host events and ensure high levels of engagement.     

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Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process. 

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice

Remote Work :

Yes

Employment Type :

Full-time