E-Commerce & Fulfillment Manager
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Responsibilities:
E-Commerce Operations Management
- Manage day-to-day operations of client e-commerce stores across Shopify Shopee and Lazada.
- Oversee order management customer service workflows inventory monitoring and platform issue resolution.
- Collaborate with internal teams (creative content CS warehousing etc) to build consultative end-to-end e-commerce solutions.
- Ensure accurate and optimized product listings (supported by in-house creatives and content teams).
- Monitor store performance platform health and operational KPIs recommending improvements to clients.
- Support and coordinate live selling operations (TikTok Shop and other channels) with live selling experience considered a major advantage.
Fulfillment Operations Coordination
- Work closely with the fulfillment team to ensure accurate picking packing and dispatch of client orders.
- Monitor fulfillment SLAs warehouse performance stock accuracy and issue resolution.
- Understand fulfillment workflows sufficiently to identify problems and propose operational solutions.
- Coordinate between fulfillment operations and client requirements to ensure seamless service delivery.
- Lead continuous improvement initiatives across fulfillment workflows processes and client touchpoints.
Client Relationship & Project Management
- Serve as the main point of contact for assigned e-commerce and fulfillment clients.
- Lead all client-facing project management activities including onboarding operational setup and ongoing execution.
- Conduct regular performance reviews and provide operational insights supported by data.
- Manage client expectations respond to concerns and maintain a strong consultative relationship.
- Translate client needs into clear operational requirements and coordinate with cross-functional teams for execution.
- Maintain excellent client satisfaction through responsiveness clarity and proactive problem-solving.
Cross-Functional Collaboration & Strategy
- Work with internal teams across marketing CS creatives warehousing and tech to develop integrated e-commerce solutions.
- Identify opportunities for operational efficiencies automation and process enhancement.
- Support leadership in aligning e-commerce strategies with client goals and overall business objectives.
- Stay up to date with platform best practices marketplace policies and emerging e-commerce trends.
- Provide input on improving service offerings client packages and workflows.
Performance Monitoring & Reporting
- Track and analyze e-commerce and fulfillment KPIs across all assigned accounts.
- Prepare regular internal and client-facing performance reports.
- Use data to recommend workflow improvements platform optimizations and fulfillment adjustments.
- Monitor client satisfaction issue trends and operational blockers to drive continuous improvement.
Requirements:
- Bachelors degree in Business Operations E-Commerce Marketing Supply Chain or related field.
- 36 years of experience in e-commerce operations fulfillment management or related roles.
- Hands-on experience with Shopify Shopee and Lazada platforms is .
- Strong background in order management customer service coordination and inventory processes.
- Experience managing client accounts or running client-facing projects.
- Fulfillment or logistics experience (in-house or 3PL) is highly preferred.
- Experience with live selling platforms (TikTok Shop Facebook Live etc.) is a strong plus.
- Excellent communication and relationship-management skills.
- Strong analytical problem-solving and workflow design abilities.
- Proficiency in Google Workspace and e-commerce tools; familiarity with warehouse or OMS software is a plus.
- Ability to thrive in a fast-paced multi-client environment with high attention to detail.
- Ability to work independently in a remote work setting.
Required Experience:
Manager
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
Content Production, Digital Marketing, Branding & Design, Web & Mobile Development, Social Media, SEO, PPC, SMM. Based in Makati, Philippines.
