Account Manager (Sales & Onboarding Specialist)

Pasig - Philippines

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a commercially minded Account Executive who thrives at the intersection of sales and customer success. This is a dynamic hybrid role requiring a proven closer to drive new business (especially within the US market) and an empathetic educator to ensure new customers are successfully onboarded and activated. You will own the full customer lifecycle from the initial expert product demo to the final successful integration and product launch contributing directly to revenue growth and long-term customer value.

Key Responsibilities:

Sales Demonstration & Revenue Growth

Demo Excellence: Consistently conduct tailored high-impact product demos adapting the flow to different buyer personas (executives managers technical roles) and clearly articulating product features as customer value.
Closing Deals: Run the full sales cyclefrom discovery and negotiation to securing a signed contractwith a documented track record of meeting or exceeding quota targets.
Revenue Expansion: Proactively identify and execute upsell and cross-sell opportunities during the onboarding phase by showcasing higher-tier plans or additional features.
Sales-First Mindset: Apply strong objection-handling skills and a resilient data-driven approach to pipeline forecasting and advancing deals through complex decision processes.

Customer Onboarding & Success

Seamless Activation: Deliver an engaging and educational onboarding experience (via Zoom email and chat) for new users helping them set up and integrate the product (e.g. within CRM/helpdesk systems).
Adoption & Value: Maintain a focus on converting trial users into paying customers by ensuring they see immediate ROI and full platform capabilities.
Account Health: Monitor account health and engagement during the trial phase providing consultation assisting with technical setup/troubleshooting and working towards activation.
Cross-Functional Feedback: Collaborate with Product Sales and Support teams to share customer feedback inform future feature development and contribute to knowledge base documentation.

Qualifications :

Must-Have Qualifications

Experience: Minimum 3 years of hands-on experience conducting SaaS product demos and carrying/exceeding quota targets.
Closing Proficiency: Proven ability to close deals and confidently run the full sales cycle ideally within SaaS or CX products.
US Market Expertise: Direct experience working with US-based clients with strong familiarity with US business culture and buyer expectations.
Communication: Fluent natural English (written and spoken) with exceptional presentation skills and a polished articulate professional presence on camera.
Technical Aptitude: Strong technical background in SaaS with the ability to quickly learn the product and assist clients with setup integration and troubleshooting.
Tools: Strong experience with CRM tools (HubSpot or similar) to manage leads track customer interactions and monitor account health.
Willingness and ability to work night shifts aligned with U.S. business hours.

Nice-to-Have Skills

Prior experience in a dedicated Customer Success or Onboarding role.
Experience with CX/SaaS ecosystems (HubSpot Zendesk Shopify Gorgias Gladly etc.) or customer feedback platforms.
Experience in a startup or scale-up environment comfortable with ambiguity and fast iteration

Additional Information :

Benefits

Competitive salary
Flexibility in work schedule
Comprehensive health insurance and a self-improvement fund to support your growth.
Work with a friendly quirky team of geeks.

Remote Work :

Employment Type :

Full-time

We are seeking a commercially minded Account Executive who thrives at the intersection of sales and customer success. This is a dynamic hybrid role requiring a proven closer to drive new business (especially within the US market) and an empathetic educator to ensure new customers are successfully on...

Key Responsibilities:

Sales Demonstration & Revenue Growth

Demo Excellence: Consistently conduct tailored high-impact product demos adapting the flow to different buyer personas (executives managers technical roles) and clearly articulating product features as customer value.
Closing Deals: Run the full sales cyclefrom discovery and negotiation to securing a signed contractwith a documented track record of meeting or exceeding quota targets.
Revenue Expansion: Proactively identify and execute upsell and cross-sell opportunities during the onboarding phase by showcasing higher-tier plans or additional features.
Sales-First Mindset: Apply strong objection-handling skills and a resilient data-driven approach to pipeline forecasting and advancing deals through complex decision processes.

Customer Onboarding & Success

Seamless Activation: Deliver an engaging and educational onboarding experience (via Zoom email and chat) for new users helping them set up and integrate the product (e.g. within CRM/helpdesk systems).
Adoption & Value: Maintain a focus on converting trial users into paying customers by ensuring they see immediate ROI and full platform capabilities.
Account Health: Monitor account health and engagement during the trial phase providing consultation assisting with technical setup/troubleshooting and working towards activation.
Cross-Functional Feedback: Collaborate with Product Sales and Support teams to share customer feedback inform future feature development and contribute to knowledge base documentation.

Qualifications :

Must-Have Qualifications

Experience: Minimum 3 years of hands-on experience conducting SaaS product demos and carrying/exceeding quota targets.
Closing Proficiency: Proven ability to close deals and confidently run the full sales cycle ideally within SaaS or CX products.
US Market Expertise: Direct experience working with US-based clients with strong familiarity with US business culture and buyer expectations.
Communication: Fluent natural English (written and spoken) with exceptional presentation skills and a polished articulate professional presence on camera.
Technical Aptitude: Strong technical background in SaaS with the ability to quickly learn the product and assist clients with setup integration and troubleshooting.
Tools: Strong experience with CRM tools (HubSpot or similar) to manage leads track customer interactions and monitor account health.
Willingness and ability to work night shifts aligned with U.S. business hours.

Nice-to-Have Skills

Prior experience in a dedicated Customer Success or Onboarding role.
Experience with CX/SaaS ecosystems (HubSpot Zendesk Shopify Gorgias Gladly etc.) or customer feedback platforms.
Experience in a startup or scale-up environment comfortable with ambiguity and fast iteration

Additional Information :

Benefits

Competitive salary
Flexibility in work schedule
Comprehensive health insurance and a self-improvement fund to support your growth.
Work with a friendly quirky team of geeks.

Remote Work :

Employment Type :

Full-time

Key Skills

Business Development
Customer Service
Revenue Growth
Product Knowledge
Account Management
CRM
Customer Base
New Customers
Territory
Business Relationships
Sales Goals
Sales Process
Powerpoint
New Clients
Technical Support

Apply Now

About Company

Simplesat

Launched in 2016, Simplesat is a software startup with a mission to enable service teams to collect, analyze, and publish customer satisfaction feedback.Measuring and improving customer satisfaction is more than just launching a survey. For feedback to have a real changing impact in a ... View more

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