Senior Group Manager Operations REF88841XInsurance
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Accountability & Responsibility: As part of the senior management team you lead a team of operational leaders. You are customer & client facing & strive to deliver excellent customer experience You drive continuous improvement experiments through your team & harvest ideas You manage costs & profitability through all available commercial levers You drive the CIS culture through effective communication by continuously displaying the CIS habits & behave as a role model leader You develop your people through effective coaching performance management & drive a recognition culture You support your operations colleagues to exceed client expectations on all levels at all times You have robust & honest performance & behavioral conversations You drive compliance in everything you do You are emotionally aware of yourself & others. You handle your interactions with authenticity empathy & professionalism WHAT YOULL BE RESPONSIBLE FOR Operational Delivery Deliver Contractual & Commercial Performance People Management Create a High Performing Highly Engaged Team Stakeholder Management Build Excellent Relationships Internally & Externally at all Levels Compliance & Governance Ensure Compliance to all Relevant Process & Regulatory Standards Innovation Drive Continuous Improvement & Create Value
Qualifications :
Serve as primary client day-to-day contact and ensures client requirements are defined and met this holds true for all contractual SLAs and KPIs too. Provides thought leadership and delivers business insights to identify and resolve complex issues critical to their clients success Owns the overall problem definition structuring and execution of the project with on time delivery ensuring all technology and transition project goals are met Manages cross-functional team members and subject matter experts including definition of objectives oversight of execution and evaluation of performance Interacts regularly with senior WNS partners and clients stakeholders to ensure project is meeting its objectives and solicit feedback on project deliverables Assists in maintaining ongoing relationship with the client and identifies future engagement opportunities Actively contributes to business development and to attracting retaining developing and motivating a team of diverse and qualified staff Track risks and development risk mitigation and risk avoidance strategies Train develop and manage a team of TPA professionals with varying degrees of experience by developing and executing on individual professional development plans for each team members Appropriately manage severity exposures in a timely manner including but not limited to early identification and reporting of a severity exposure and the development and execution of investigation evaluation and resolution strategies. Adhere to individual authority grants all statutory and regulatory requirements fair claim practices and local compliance requirements including licensing Lead client discussions during due diligence and implementation phase to articulate specific operational requirements for TPA setup and steady state deployment Ability to use metrics and data to drive and assure continuous improvement and increased efficiencies Work collaboratively with client stakeholders to understand and address constraints promptly ensuring teams are empowered to execute and deliver to established expectation Promote a flexible engagement environment that can handle changes in direction while maintaining focus on delivering value for the client. Individual will be expected to anticipate and identify issues that will inhibit attainment of goals and proactively solve those problems. S/he will also coordinate resolution of issues through the use of change management and consensus building.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
