Case Processing Specialist Notional
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence we have career opportunities all across the world which can lead to a unique exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available explore below to find your next career!
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*Position contingent upon successful contract award.
Location
TBD
Clearance Level
T2 Moderate Risk Public Trust (MRPT)
Primary Function
The Case Processor provides administrative and case management support for ICE Enforcement and Removal Operations (ERO) at the detention facility. This role ensures accurate and timely processing of detainee records compliance with federal standards and coordination with ICE officers to facilitate hearings removals and transfers.
Duties and Responsibilities
Case Processing & Documentation
- Prepare review and manage detainee case files (A-files) ensuring completeness and accuracy.
- Enter and update data in ICE systems (e.g. ENFORCE Alien Removal Module EARM/EADM).
- Maintain electronic and paper-based records in compliance with DHS privacy and security standards.
Docket Management
- Coordinate EOIR hearing schedules and USCIS adjudications.
- Ensure all required documentation for hearings transfers and removals is filed and verified.
Pre-Removal & Post-Removal Support
- Organize removal packages including I-205 I-203 I-216 property receipts and travel documents.
- Verify detainee property medications and legal paperwork prior to transfer or removal.
- Close cases in EARM and ensure proper archival of records.
Detainee Communication
- Schedule interviews between detainees and ICE officers consulates and legal representatives.
- Log and track detainee communication sheets (kites) grievances and escalate urgent issues to ICE.
Compliance & Reporting
- Generate case status reports and dashboards for ICE review.
- Ensure adherence to ICE detention standards DHS privacy laws and FOIA/PA requirements.
- Additional duties as needed and assigned.
Job Requirements
- High school diploma or equivalent (Associates or Bachelors degree in Criminal Justice Public Administration or related field preferred).
- Minimum 2 years in case management legal support or administrative processing in a law enforcement or correctional setting.
- Familiarity with immigration law and ICE systems preferred.
- Strong attention to detail organizational communication time management skills and ability to work in a fast-paced high-security environment
- Proficiency in Microsoft Office Suite and database systems.
- Ability to maintain confidentiality and comply with federal privacy standards.
- Ability to obtain and maintain favorable background investigations
- Must be proficient in English; able to receive and understand detailed information through oral and written communication.
- Meet the requirements of the contract for all immunizations.
- Must be at least 21 years of age.
- Must be a US citizen or permanent resident Resided in the US for 3 years in the past 5 years.
- Ability to work flexible hours including nights weekends and holidays as needed
Preferred Qualifications
- ORR or ICE experience
- CPR/First Aid certification
- Bilingual
- Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.
- Ability to travel
Physical Requirements and Work Conditions
- Ability to work in a secure facility environment.
- Must complete ICE-provided training on case processing and administrative support tasks.
- Exposure toemotionally challenging situations and high-stress environments.
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race color sex national origin age protected veteran status or disability status.
For OFCCP compliance the taxable entity associated with this job posting is:
Acuity-CHS LLCRequired Experience:
IC
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
Acuity International provides mission continuity for government and enterprises, offering tailored solutions in healthcare, security, and complex construction worldwide.
