Customer Relationship Management Project Administrator II (Remote)
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title
Customer Relationship Management Project Administrator II (Remote)Agency
Texas A&M University - San AntonioDepartment
AVP Enrollment ManagementProposed Minimum Salary
CommensurateJob Location
San Antonio TexasJob Type
StaffJob Description
We are seeking a data-driven professional to support Graduate and Undergraduate Admissions through advanced data analytics automation and CRM optimization. This role will help streamline operations enhance reporting accuracy and improve decision-making through the Microsoft Power Platform and CRM (i.e. Element451).
The ideal candidate will bridge the gap between CRM management and data analytics. They will help maintain and enhance CRM workflows ensure accurate data integrations across systems and design actionable dashboards that support graduate enrollment strategy. This position requires both technical expertise and the ability to translate complex data into clear insights for leadership and staff.
Responsibilities:
Develop and maintain Power BI dashboards for graduate admissions and enrollment reporting (application trends admit yields enrollment outcomes etc.).
Use Power Query (M code) for data transformation from SharePoint SFTP and CRM exports.
Automate recurring data processes using Power Automate (daily file transfers scheduled data refreshes CRM-to-SharePoint pipelines).
Collaborate with Graduate Admissions leadership to align CRM setup data collection and exports with institutional reporting needs.
Manage and optimize CRM processes (segment creation form logic data field mapping and exports).
Work with Institutional Research and ITS to troubleshoot data integrations between CRM Banner/Argos and Power BI.
Document workflows and standard operating procedures in Confluence or shared team resources.
Assist graduate admissions staff with troubleshooting CRM-related issues and provide training or guidance on CRM processes and data workflows as needed.
Required Education & Experience:
Bachelors degree or higher in related field.
Two (2) years of related experience in administration in a university setting or business environment.
Preferred Education & Experience:
Bachelors degree in Data Analytics Information Systems Computer Science Business Intelligence or related field.
13 years of professional experience in data analytics or CRM administration.
Experience supporting enrollment or admissions analytics preferred.
Experience with Element451 preferred.
Experience with other major CRMs (e.g. Salesforce Slate Technolutions TargetX) also highly valuable.
Knowledge Skills and Abilities:
Power BI: dashboard design data modeling DAX measures and report publishing to Power BI Service.
Power Query: data cleaning column transformations custom functions and dynamic folder imports.
Power Automate: automated flows for file movement email triggers and SFTP/SharePoint integration.
Understanding of CRM field mapping custom exports and automation triggers.
Familiarity with Banner/Argos (Oracle) data structures is a plus.
Proficiency with Python or R for data analysis or automation scripting (Pandas NumPy etc.).
Ability to interpret data trends and communicate insights effectively.
Strong attention to data integrity and process documentation.
ApplicantInstructions:
Please make sure to provide the following documents:
Cover Letter
Resume/ CV
Professional References
For detailed instructions on how to apply for any position on our website please use the following link:
Please ensure that all required documents are uploaded prior tosubmittingthe application. Oncetheapplication issubmitted no changes or revisions can be made. If you have issues with adding documentstoyour application please contact HR at .
In compliance with ADA if accommodations are needed for the application process please contact HR at .
All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
Required Experience:
Unclear Seniority
Key Skills
- Microsoft Office
- Construction Experience
- Microsoft Outlook
- Microsoft Word
- Sage
- Microsoft Powerpoint
- Microsoft Excel
- Project Management
- Sharepoint
- Microsoft Project
- Administrative Experience
- Project Coordination
