Candidate Services Advisor

Candidate Services Advisor - Administration

Reference number: JR251223

Location: Hybrid working - home and our office in Islington

Working pattern: Full Time 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Grade: K3LH

Salary: 31000 - 33500

We are looking for a Candidate Services Advisor to join our team.

Role Summary

As a Candidate Services Advisor (Administration) you will provide outstanding administrative services for existing and prospective candidates providing a platform to help them create success. You will manage all administrative duties and during busy periods support the First Line Support team with their core activities.

This is an excellent opportunity for someone who may be currently working as a Operations Team Leader who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the role

You will be a proactive and personable team player who is driven to provide service excellence. Youll be comfortable in a customer-focused environment and have the ability to manage a significant workload.

• Excellent verbal and written communication skills

• Experience of working within a customer-focused environment (preference would be from a call centre environment)

• The ability to manage a significant workload effectively

• Driven to provide excellence in service and a desire to make a difference

• Personable and able to build rapport easily with candidates and colleagues

• Demonstratable proficiency with core digital productivity suites (e.g. Google Workspace) and the ability to quickly learn new software and platforms

• A genuine curiosity for and willingness to explore new technologies particularly in the areas of AI and automation

• The ability to identify manual or repetitive tasks and think critically about how technology including AI tools could be used to streamline processes and remove complexity

• The ability to articulate problems clearly to AI tools (e.g. writing effective prompts) to generate useful outputs and critically evaluate those outputs for accuracy and relevance

What we do

Kaplan is a provider of world-leading professional 2018 we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE) which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13000 candidates per year.

We are part of the Kaplan group one of the worlds largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1000 school districts colleges and universities professional bodies and over 10000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed so we truly live and breathe our values: act with integrity grow knowledge empower & support create opportunity drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity equity and inclusion - of culture experiences perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator partner and employer Kaplan is committed to promoting an equitable world in which diverse talent can develop advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live breathe and celebrate our values - they drive what we believe in how we behave and guide us in creating a culture of success.

Act with integrity

Empower and support

Create opportunity

Grow knowledge

Drive results together

What we offer

As well as a competitive salary transparent pay structures hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:

28 days annual leave option to purchase more

Season ticket loan and cycle to work scheme

Big discounts on Kaplan courses for you and your family

Private medical income protection and life insurance

24/7 confidential helpline providing counselling and other support services

Company pension contributions

Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Friday 2nd January 2026. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Working Arrangements

This role is a hybrid position with approximately 40%-60% of your time based in our office or assessment delivery venue and the rest at your home. You may also be required to travel and spend time away from home during our assessments.

Additional Application Information

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately SQE does not possess this licence at this time.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .

Disability Confident Scheme

As a Disability Confident employer we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.