PA25CRMRQ2001 Client Services Manager
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Service Management
- Develop existing client relationships with relevant Clients
- Liaison with the clients oversight team to ensure that service meets requirements
- Manage the communication and participate in resolving any service issues
- Understand clients business /products
- Keep abreast of current client relationship status through the regular review of Management Reports e.g. Client feedback
Issue Management
- Contact points for day-to-day service issues raised to or by Client or internal contacts
- Produce & maintain Service Issues Log on a weekly basis
- Day-to-day liaison with all stream area contacts in operational areas to ensure service is delivered within SLA and quality is measured within KPIs
- Attend (weekly) Client conference call
Reporting
- KPIs
- Review and validate KPI pack information
- Monitor service against KPIs and dispatch monthly KPI reports within agreed service levels
- Provide commentary for KPI pack
- Stream Reporting
- Ensure relevant information is available for Lead CSM representation at weekly Stream meeting
Communication
- Responsible for provision of service management related information to client contacts in a timely manner and in an appropriate format
- Liaise with internal operational/IT counterparts to facilitate information flow and appropriate actions
Meeting Management
- Participate in meetings (internal and external) & conference calls as required
- Attend necessary internal prep meetings
- Involvement in the completion of supporting meeting documentation agenda minutes actions etc.
New Business & Promotional Activity
SS&C Products & Services
- Develop SS&C product knowledge
Team Management
Sharing Best Practice
- Initiate and participate in departmental Best Practice discussions cross streams
Additional responsibilities
- To carry out any other duties which are within the employees skills and abilities whenever reasonably instructed to support continuous development
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Leading cloud-based provider of financial services technology solutions. SS&C Technologies owns and maintains the best financial technology in the industry
