IT Infrastructure Operations Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Operations Analyst plays a key role in maintaining and supporting global infrastructure technology solutions with a strong focus on automation systems monitoring and ensuring reliable supportable operations. This position also involves active participation in IT projects providing technical support and consulting with other IT team members.
The ideal candidate will demonstrate independent judgment and possess the technical expertise to analyze operational issues interpret problems and apply established procedures to resolve them effectively.
Key Responsibilities
- Troubleshoot and triage tickets generated by global system and network monitoring following best practices and documented knowledge articles.
- Collaborate with Global Infrastructure teams to resolve technical issues.
- Develop and maintain Knowledge Articles in partnership with Infrastructure teams.
Requirements
- Associate degree (2 years) or bachelors degree (4 years) in systems administration or a related computer field.
- Fluent in written and spoken English.
- Minimum 2 years of experience in a high-volume ticket environment.
- 2 years of IT operations experience.
- 2 years of system and network administration experience.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Required Experience:
IC
Key Skills
- Installation Maintenance Repair
- Quality Assurance
- Active Directory
- End user
- Access Points
- Deskside Support
- Infrastructure Development
- Project Management
- Quality Control
- Troubleshoot
- User Accounts
- Desktop
- Setup
- hardware
- Technical Support
About Company
Discover how PPG’s global team of innovators drives sustainable solutions, enhances productivity, and celebrates 140 years of color leadership. Join us!
