Manager, CRM Product Integration

This will be a technical leader with deep expertise in software engineering and a proven ability to deliver large complex transformation initiatives. You will have a collaborative leadership style with the ability to lead mentor and develop a team of software engineers influence stakeholders and build meaningful relationships at all levels and functions of the organization. You will role model leadership behaviors and champion culture change through living the Ford OS Behaviors. You will inspire and motivate your technology engineering and product development teams by leveraging emerging digital technologies and agile practices to deliver quick and incremental value to the business. You will have the ability to drive transformation while also modernizing legacy IT infrastructure and applications.

You will be highly skilled in attracting and developing talent and bring a strong commitment to diversity and belonging. You will have strong communication skills be able to work cross-functionally in a matrixed environment and have experience in large multi-national corporations. This hybrid role requires full-time work authorization in the U.S. and is based in Dearborn MI with four days on-site per week.

As a Senior Software Engineer Manager you will be responsible for leading your team to develop resilient scalable solutions using Java and cloud-native environments adhering to industry best practices. Your key responsibilities include:

• Lead a team of software engineers overseeing a portfolio of diverse technology projects focused on MACH-based architecture and regulatory compliance.

• Drive the design and delivery of robust cloud-based solutions that enhance customer and dealer experiences.

• Foster a culture of technical excellence continuous learning and mentorship within the engineering community including occasional hands-on coding and code evaluation.

• Collaborate effectively with digital product managers and cross-functional teams providing technical thought leadership.

• Contribute to the strategic vision and goals for the MarTech and Dealer (B2B) solutions ensuring alignment with corporate priorities and modernization initiatives.

• Ensure solutions are integrated across direct to customer dealers and vehicle enablement channels.

• Oversee the implementation of platform and ecosystem approaches from concept and design through the software development lifecycle.

• Manage existing footprint of teams software and Quality of Service goals.

• Manage the execution of multi-year roadmaps and collaborate with Product Management leadership to deliver value-driven software balancing speed scale and quality.

• Leverage and roll out continuous improvements to agile software practices.

• Drive OKR driven value creation within your area and ensure alignment with product launch milestones.

• Integrate with adjacent transformation initiatives and interdependencies.

• Ensure strong program management discipline to achieve consistent and quality software delivery within your domain.

• Support and implement organizational change management in a change-resistant business environment.

• Manage key internal and external relationships and robust contract management within your scope engaging with SaaS On-premises supplier technology System integrators & service providers and industry peers.

• Ensure ongoing maintenance and support within your area including monitoring progress on programs weekly management updates recurring architecture and quality reviews active technical debt management mentoring and developing your team members and supporting production escalations.

• Align and maintain critical Site Reliability Engineering (SRE) for all software platforms and solutions with enterprise solutions and tooling.

• Maintain automated detection diagnosis and remediation capabilities ensuring 24x7 availability for global time zones while maintaining QoS requirements.

• Ensure software versions and compliance are maintained to protect for obsolescence and cyber risks.

• Manage budget and resource allocation for your team leading staffing sourcing and headcount management.

• Drive technical debt mitigation and remediation efforts within your domain.

• Foster a high-performing team by developing and mentoring team members for retention and upskilling identifying gap areas to bring in industry-leading talent and contributing to a robust succession plan and leadership pipeline.

• Bachelors Degree or equivalent professional experience.

• 15 years of experience building and maintaining complex enterprise web applications with a focus on microservice product architecture.

• 6 years of experience leading software engineering delivery.

• 3 years of experience with cloud computing (AWS Azure Google Cloud).

• 3 years of people management and agile delivery experience.

• In-depth expertise in core technologies including: Salesforce Core Cloud Products Clean Room Technologies Customer Data Platforms Adobe Marketing Cloud Core Products Capado Agentic AI SaaS solutions Decision Management etc.

• Strong understanding and practical experience with Cloud Native architectures APIs Domain-Driven Design Serverless and DevOps practices.

• Thorough knowledge of multi-threading concurrency parallel processing and the scalability performance and consistency characteristics of microservices.

• Experience with Continuous Delivery processes and tools (e.g. GitHub Ready API Terraform Tekton).

• Demonstrated understanding of testing best practices including the testing pyramid and test-as-you-code strategies with experience developing unit and API tests.