Personal Banking Associate

How will this role impact First Command

At First Command our mission is coaching those who serve in pursuit of financial security. Our strategy is to deliver face-to-face coaching at every stage of your life. We do that by building lasting bonds standing with you through all of lifes changes partnering with you so that you can enjoy lifelong financial security and we are committed to making a difference in the military community.

First Commands military-focused hiring strategy dates back to the companys founding in 1958. We are proud to rank among the nations top employers of military vets and spouses - offering rewarding financial services careers for those who serve.

Position Summary

The Personal Banking Associate is a first line service position responsible in delivering personalized service to our clients and advisors across globe. The primary responsibility of this role is to handle inbound calls emails and secure messages in a fast pace environment while delivering a world class experience. In this role you will be required to make real-time decisions based on a thorough knowledge of all bank products tools services and processes.

What will the employee do in this role

• Member of First Command Banks multi-channel contact center supporting:
  • New and existing client and advisor accounts
  • Mobile & online banking support
  • Loan servicing
  • Transaction assistance
  • Bill pay
  • Paperless enrollment
  • Credit and debit card services
  • Deposit account maintenance
• Cross-sell consumer banking products such as loans credit cards and other channels of banking such as online banking mobile banking and the automated voice system
• Proactively manages risk in every business product and service transaction leveraging available tools

What roles will this employee lead Leave blank if not applicable.

What skills/qualifications do you need

Education

• High school diploma or equivalent required
• Bachelors degree preferred

Work Experience

• Minimum 3-5 years bank contact center experience and/or bank operations in a highly complex environment preferred
• 3 years experience working with digital products including mobile online and e-commerce preferred
• 2 years experience working with Jack Henry Silverlake core preferred

Certifications

Required Knowledge Skills and Abilities

• Must possess discernment in being able to apply bank policy and regulations in all situations
• Must demonstrate a history of:
  • Effective communication
  • Critical thinking
  • Problem solving
  • Emotional intelligence
  • Intellectual curiosity
  • Interpersonal skills

• 3 years of experience using Microsoft Office Suite Word and Outlook and must be able to learn other software specific to First Command Bank and Channel Management
• Passion for serving the military

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