Customer Experience & Scheduler Representative
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About This Role
Job purpose:
This role is essential for ensuring smooth operations and an exceptional customer experience at the Training Center. Responsibilities include responding to customer requests managing scheduling and planning within the system supporting communication during training device interruptions and implementing local projects and processes in line with CAE standards. Additional duties cover procurement logistics and visa assistance.
Duties and Responsibilities:
Customer Service and Scheduling
Respond promptly to customer inquiries feedback and requests ensuring a high level of Customer Experience.
Coordinate with various departments to manage and fulfil customer needs effectively.
Ensure a welcoming positive experience for customers during their training sessions.
Assist in planning and scheduling resources for Pilot training client training demonstrations simulator certifications and maintenance.
Schedule resources to optimize productivity and customer satisfaction.
Ensure all scheduled events meet regulatory and organizational standards.
Provide timely communication to customers and relevant departments during any training device interruptions to minimize disruptions.
Compile analyze and interpret data for effective departmental planning and regulatory compliance.
Support review of sales inputs and contribute to recommendations for ongoing improvement in customer satisfaction.
Implement local projects and processes in line with CAE standards.
Administrative Duties
Perform general administrative tasks including photocopying filing printing and organizing office and training materials.
Support procurement of office supplies training materials and other essentials for smooth operations.
Manage logistics for deliveries including receiving parcels from couriers such as DHL and FedEx and handling import declarations for non-simulator items.
Provide assistance with local tax immigration filings and visa processes for staff and visitors.
Handle registration and security clearance requirements for staff customers and other visitors.
Input and update information accurately in the companys proprietary system or relevant MS Office applications.
Maintain organized document records and filing systems.
Perform additional duties as assigned to support smooth customer experience and training Centre operations.
Qualifications and Skills:
Bachelors degree in hospitality customer service or a related field.
Minimum 2 years experience in a business-related position.
Strong customer service skills with the ability to build positive relationships with clients.
Effective communication presentation and interpersonal skills.
Detail-oriented organized and proactive with good problem-solving abilities.
Proficiency in MS Office applications.
Fluency in written and spoken English and Bahasa Indonesia.
Working conditions:
Office base
#LI-DP1
Position Type
Temporary (Fixed Term)CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race nationality colour religion sex gender indentity and expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by local laws.
If you dont see yourself fully reflected in every job requirement listed in the job posting we still encourage you to reach out and apply. At CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. With nearly 5,000 employees, CAE USA Inc. is the largest segment within CAE's Defense and Security business unit. The organization le ... View more
