Customer Service Representative – Vision Care LATAM
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Mexico City Onsite
At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.
As a Customer Service Representative supporting our Vision Care Customer Operations team for LATAM you will ensure the timely and accurate processing of customer orders and inquiries while delivering an exceptional service experience to internal and external this role you will collaborate closely with commercial teams supply chain logistics and finance to secure seamless order-to-delivery execution across the region. A typical day will include:
Collaborating with commercial teams planners and customer operations to solve order-related issues and ensure on-time delivery across LATAM.
Receiving validating and processing customer orders via phone email and sales representative instructions ensuring full compliance with governance and SOPs.
Managing customer queries regarding pricing availability product information delivery status and returns ensuring prompt and professional resolution.
Reviewing processes identifying improvement opportunities and proposing tools to enhance accuracy efficiency and customer satisfaction.
Ensuring all tasks documentation and reporting activities meet quality compliance and departmental KPIs.
WHAT YOULL BRING TO ALCON
Bachelors degree in Business Administration Industrial Engineering International Business or a related field.
3 years of experience in customer service order management sales operations or similar roles.
Proficiency in Excel (required); experience with SAP and Salesforce (strongly preferred).
Ability to communicate in English (speaking and understanding) for participation in regional and global meetings.
High energy strong customer orientation empathy and the ability to remain solution-focused under changing environments.
Critical and analytical thinking strong attention to detail and comfort working within governance and compliance frameworks.
Team-oriented mindset with the ability to co-create solutions collaborate across cultures and embrace change.
HOW YOU CAN THRIVE AT ALCON
Opportunity to generate impact across LATAM engaging with diverse markets and stakeholders.
Participation in global projects and potential involvement in quality and continuous improvement certifications.
A collaborative fast-paced environment that values innovation process excellence and personal development.
Alcon Careers
See your impact at Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.
