Customer Service Manager
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Customer Service Manager at Thermo Fisher Scientific youll contribute to delivering exceptional customer experiences while supporting operational excellence across our organization. Youll manage and develop teams to ensure effective order management customer support and process improvement this role youll collaborate with cross-functional partners including Sales Supply Chain Finance and Operations to optimize service delivery and enhance customer satisfaction. This role offers the opportunity to make a meaningful impact by enabling our customers to make the world healthier cleaner and safer through innovative scientific solutions.
REQUIREMENTS:
Bachelors Degree plus 5 years of experience in customer service leadership including people management of teams of 5 - 10 employees
Preferred Fields of Study: Business Administration Supply Chain Management or related field
Professional certifications in Project Management Six Sigma or Process Improvement methodologies are advantageous
Demonstrated success in operational excellence and process improvements in a customer service environment
Strong understanding of end-to-end order management processes and ERP systems (SAP Oracle JDE)
Excellent analytical and data-driven decision-making capabilities
Demonstrated ability to develop and track key performance metrics and service level agreements
Strong communication and interpersonal skills with ability to work effectively across all organizational levels
Experience working in a matrix organization
Strong project management skills and ability to guide complex cross-functional initiatives
Demonstrated ability to build and maintain effective relationships with internal and external stakeholders
Change management experience and commitment to continuous improvement
Focus on customer satisfaction and business objectives
Proficiency in Microsoft Office suite and customer service technologies
Experience with quality management systems and compliance requirements
Strong problem-solving skills and ability to handle escalations effectively
Professional proficiency in English is required; additional language skills beneficial
Ability to travel (typically 5-10%)
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
