Slot Performance Supervisor

Job Summary:

Assist in the management of the overall operations supervision and administration of all Slot Performance operations.

Qualifications:

• Required high school diploma or equivalent.
• Minimum of five (5) years of actual technical experience.
• Minimum of three (3) years direct supervision with progressively increasing levels of responsibility authority in the slot repair department.
• Must have a working knowledge of all the various types of slot machines change machines coin wrappers and any other equipment associated with slot repair.
• Must possess good communication and customer service skills.
• Must be willing to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must possess aptitude to upkeep and maintain slot files

Essential Job Functions:

• Supervises and directs the daily operations of the department in accordance with established policies and procedures.
• Administers approved changes within the department relating to personnel hiring promotions demotions and discharges policies and procedures subject to the Slot Performance Manager and Slot Directors approval.
• Assists Slot Performance Manager in maintaining and updating SDS slot files per Corporate and regulatory standards.
• Establishes required training programs for all slot technicians.
• Maintains open lines of communications as well as counsel.
• Guides and instructs slot technicians to obtain maximum efficiency.
• Maintains a close liaison with vendors regarding problem areas with machines and conversions when required.
• Monitors all slot overhaul maintenance programs and assure all personnel use proper procedures.
• Monitors slot repair parts inventory and expenditures.
• Performs all other duties as requested by the Slot Performance Manager and Slot Director.
• Conducts self always in a manner that reflects positively on Harrahs and encourages others to do the same.
• Conduct Performance Reviews
• Making or recommending wage increases
• Make or recommend promotions
• Handling employees complaints or grievances
• Recommends disciplinary action or disciplines employees
• Plans work and projects
• Supervises and monitors work
• Monitors legal compliance with federal state and gaming laws
• Monitors and maintains legal compliance with federal state and gaming laws.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member front or back of house should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up look around (head on a swivel); look for opportunities to greet guests and others; please remember that when you are on the floor you are on stage.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read write speak and understand English.
• Must be able to respond to visual and aural queues.
• Meets the attendance guidelines of the job and comply with all state federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Physical Mental & Environmental Demands:

• Must have the ability to work on integrated circuits computers coin rollers and sorters test equipment and install/repair S.D.S. (slot data system) plus a fundamental knowledge of electronics.
• Must be able to stand stoop bend as well as lie on back to work inside the confines of a slot machine cabinet for long periods of time.
• Must be able to push and lift weight up to 100 pounds.
• Must be able to see small objects in poorly lit areas.
• Must possess coordination and manual dexterity to work with power saws etc.
• Must be able to continuously maneuver around casino/hotel as needed.
• Must be able to speak read write and understand English.
• Must be able to tolerate areas containing secondhand smoke high noise levels bright lights and dust.

Harrahs reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information or marital status. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.