Credit and Collections Specialist

The Credit and Collections Specialist role isan integral piece of the sales processresponsible for managing thefollowing for assigned portfolio:credit approval processmonitoringcustomer accounts and ensuringtimelycollection of outstanding receivables. This role plays a keypartinmaintaininghealthy cash flow and minimizing financial risk for the organization.You are proficient in problem solving and prioritizing activities that have the greatest impact in afast paced ever-changing environment. You are committed to following departmental policy while still providing aworld classcustomer experience.

• Proactively contact customersregardingoverdue accounts via phone email and written correspondence.

• Resolve billing disputes and negotiate payment arrangements.

• Maintainaccuraterecords of collection activities and customer communications.

• Collaborate with sales customer service and finance teams to resolve account issues.

• Prepare aging reports and provide regular updates to management on collection status.

• Recommend accounts for escalation legal action or write-off when necessary.

• Ensure compliance with company policies and applicable laws and regulations.

• Periodically perform audit of billing processes for assigned portfolio by comparing YETI open receivables to customer open payables and collect on past due items:

• Reconcile and resolve billing gaps discovered in audit process

• Ensure that accounts in assigned portfolio pay within assigned payment terms

• Make outbound collections calls (or emails) for customers with past due balances

• Work with AR Specialist to ensure that payments are applied correctly and intimelymanner:

• Reconcile any discounts credits rebates allowances and resolve any disputes

• Monitor A/R Collection Hold Dashboard for assigned portfolio

Qualifications and Attributes:

• Bachelors degree preferredor equivalent experience inB2B collections customer service disputeresolutionor account management experience preferred

• Strong Excel skills and experience in Microsoft Office

• Analytical mindset ability to research andidentify design and implement process improvements

• Strong attention to detail organization and prioritization

• Able to handle changing priorities and use good judgement in stressful situations

• Comfortable communicating to accounts as often as needed to achieve goals

• Self-starter ability to stay positive under pressure

• Able to work in an ambiguous fast-paced environment

• SAP experience preferred

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