Retail Operations Specialist I

This position is located in the Salem MA offices.

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

Salem Five has more than 30 retail banking branches throughout Essex Middlesex Norfolk and Suffolk counties strong business banking capabilities an Insurance division a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what were all about.

JOB DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Serve as a key contact for retail branch operational inquiries and policy clarification.
• Assist with retail policy and procedure instruction and enforcement.
• Conduct annual branch audits per the Retail Operations Manual.
• Review and maintain branch audit summaries.
• Conduct branch partnership visits.
• Coordinate weekly cash orders and inventory tracking.
• Maintain Safe Deposit Box audit and payment status tracking.
• Process and track vendor invoices as needed.
• Create and distribute weekly internal memos and operational updates.
• Develop support documentation standard operating procedures operational user guides and other tools as needed.
• Update and maintain all existing divisional user manuals.
• Participate in department-wide and cross-functional projects as assigned.
• Maintain regular attendance and complete other duties as assigned.
• Provide routine operational support and perform various administrative tasks.
• Monitor and report branch compliance issues.
• Participate in branch operations training sessions led by Level II and/or management.
• Assist with system navigation and documentation updates.
• Conduct full audits and follow-up independently.
• Maintain operational checklists and standard operating procedures.
• Manage specialized programs (e.g. Safe Deposit Box compliance equipment inventory).
• Escalate complex issues to Level II or Manager as needed.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED; 2-4 years related experience and/or training; or equivalent combination of education and experience.
• 2-4 years of experience in retail banking or branch operations.
• Foundational understanding of banking procedures and compliance.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office; basic knowledge of core banking systems.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop kneel crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Benefits/Incentives: Health Insurance Dental Vision Flexible Spending Account Health Savings Account 401k Matching Tuition Reimbursement Employee Referral Program Summer Family Outing Annual Holiday Reception and more

Salary Range: $60000 - $70000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education qualifications certifications experience skills seniority location and performance. This range may be modified in the future.

Ready to applyIf this job sounds like a fit for you then click onApply/Apply Nowin this posting. We look forward to talking withyou.

Qualifiedcandidates may also submit a resume and application online at or mail your resume to Human Resources 210 Essex Street Salem MA01970.

No unsolicited resumes accepted from agencies.

Required Experience:

IC