ServiceNow Sr. Technical Consultant

Job Description:

• We are a Fortune 500 global IT services leader dedicated to delivering excellence for our customers and colleagues.
  Our more than 130000 people in 60-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success safety and well-being of businesses and people around the world.
  We leverage the power of partnerships through our curated DXC ecosystem of leading technology providers. By combining strengths and expertise globally we create solutions and deliver greater outcomes for customers across their entire IT estate.
  DXC is an employer of choice with strong values and fosters a culture of inclusion belonging and corporate citizenship.
• Responsibilities:

  Lead and support the design configuration and implementation of ServiceNow ITOM modules including:
  o Discovery
  o Service Mapping
  o Event Management
  o Cloud Management
  Customize and configure ServiceNow components using Flow Designer Business Rules Script Includes and UI Policies
  Collaborate with stakeholders to gather technical requirements and align ITOM capabilities with business needs
  Integrate ServiceNow ITOM with CMDB ITSM and third-party monitoring tools
  Perform health checks gap analyses and optimizations of current ITOM implementations
  Assist in the creation of technical documentation design artifacts and test plans
  Troubleshoot and resolve ITOM-related issues
  Stay current with the latest ServiceNow platform updates releases and best practices
  Support presales and scoping efforts if required
• Mandatory Skills Description:

  10-12 years of IT experience with at least 7 years of hands-on experience with ServiceNow specifically in ITOM modules
  Strong technical expertise in:
  o Discovery & MID Server deployment
  o Service Mapping & CMDB architecture
  o Event Management and integrations
  Experience with ServiceNow scripting (JavaScript Glide API) Flow Designer and Integration Hub
  Good understanding of ITIL/ITSM concepts and CMDB design
  Experience working in Agile environments
  Strong communication and problem-solving skills
  Ability to work independently and manage client interactions
• Nice-to-Have Skills Description:

  Preferred Certifications:
  ServiceNow Certified Application Developer (CAD)
  ServiceNow Certified Implementation Specialist - ITOM
  Preferred Skills:
  Work on leading-edge ServiceNow ITOM projects
  Collaborate with global teams and enterprise clients
  Competitive salary and professional growth opportunities
  Supportive and innovation-driven culture

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