Applications Support Analyst

Maidstone - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Permanent

Full time (37 hours per week)

Golding Homes are looking for an Applications Support Analyst to act as a supporting role within their IT and Data Function this role will be responsible for providing the day-to-day support for Goldings applications for example the Housing Management System. This role will focus on resolving business-as-usual support tickets ensuring smooth operation of their application landscape and being the champion and main point of contact for the ongoing support and improvement of their customer portal.

The role will also involve supporting the Application Development and Support Analysts in ongoing development projects including both the Power Platform and other housing related systems.

What the role will include:

Monitoring and responding to application support tickets in a timely manner providing ongoing support and maintenance for existing applications ensuring their reliability and performance.
Troubleshooting and resolving application-related issues and escalating to senior team members when necessary.
Perform regular system checks routine maintenance updates and patches to ensure application security and functionality.
Act as the main point of contact and advocate for the improvement and enhancement of their customer portal
Coordinate with the Application Support and Development Analysts and the wider IT team to implement updates ensuring that the portal meets evolving business and customer needs.
Provide support in the migration and upgrading of the existing applications as part of ongoing transformation initiatives

Golding Homes are looking for someone with:

Good level of education to A level or equivalent
Previous experience in a support role within an IT or Business Applications environment
Familiarity with ticketing systems and IT service management processes
Experience of using the Microsoft Power Platform or willingness to learn
An understanding of application support and development
Knowledge of housing systems and their maintenance.

What will you get in return

Their Hub Home Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Their head office is in central Maidstone and is a new modern and bright space which inspires creativity and innovation.

You will be required to be in the office 5 days a week for the first 6 months and then moving to 3 days in the office.

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary designed to support you throughout your working life here.

Youll get:

28 days annual leave per year (plus bank holidays)

Company Pension contribution and life assurance

Flexible Benefits including health cash plan additional holiday purchase cycle to work scheme onsite gym retail discounts and more.

An annual Wellbeing Fund

Please note that well be shortlisting throughout and reserve the right to close this role early.

We appreciate people process information in different ways. If you would like any support with your application please contact us

Closing date: 19th December 2025

Telephone Interviews: Week commencing 5th January 2026

Face to Face interviews: 15th January 2026

INDLOW

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country.

Equality Diversity and Inclusion

Were committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly allowing us to build a healthy vibrant and inclusive organisation which encourages everyone to be themselves at work.

No matter what your ethnic origin gender sexual orientation marital status religion age or disability status youll get all the opportunities support and respect youd expect from Golding Homes. Were committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.

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Required Experience:

PermanentFull time (37 hours per week)Golding Homes are looking for an Applications Support Analyst to act as a supporting role within their IT and Data Function this role will be responsible for providing the day-to-day support for Goldings applications for example the Housing Management System. Th...