Staff Development Specialist

Summary of Position

The Staff Development Specialist at Community Health Centers of Greater Dayton is responsible for coordinating designing and implementing professional development programs aimed at enhancing the skills knowledge and performance of staff within the center. Staff within this scope include clinical support staff PSRs and Care Coordinators and all other staff that need trained within compliance and quality standards. This role plays a key part in fostering a culture of continuous learning and improvement ensuring that all employees are equipped with the tools competencies and support needed to provide high-quality patient care. The Staff Development Specialist will assess training needs develop educational programs and measure the effectiveness of training efforts to improve staff retention satisfaction and clinical performance.

Key Responsibilities:

• Interviewing and Recruitment:
  • Assist in interviewing and assessing potential new hires as requested by the Practice Managers
• Training Needs Assessment & Program Development:
  • Collaborate with department heads and clinical leadership to assess the ongoing training needs of staff.
  • Design and develop comprehensive training programs that address skill gaps regulatory compliance and best practices in patient care customer service and operational efficiency.
  • Tailor training initiatives for different staff groups (clinical administrative support) based on their roles and professional development needs.
• Implementation of Training Programs:
  • Facilitate and conduct training sessions on various topics such as clinical practices communication skills cultural competency leadership development and compliance with healthcare regulations (e.g. HIPAA OSHA and HRSA standards).
  • Provide hands-on training workshops webinars and e-learning modules.
  • Ensure that staff are trained on new technologies systems or equipment relevant to their roles.
• Employee Development & Support:
  • Offer coaching and mentoring to staff as part of their professional growth.
  • Assist with career development plans helping employees identify opportunities for advancement within the organization.
  • Foster an inclusive and supportive environment that encourages ongoing learning knowledge sharing and collaboration among staff.
  • Train BLS classes to staff as needed.
  • Assist in tracking CPR expirations within each facility.
• Performance Monitoring & Evaluation:
  • Track employee progress assess the effectiveness of training programs and provide feedback to staff and management.
  • Collect data on training outcomes through surveys evaluations and feedback using this information to improve future training initiatives.
  • Monitor and document staff participation in required and elective training ensuring that all training records are up to date and compliant with organizational and regulatory requirements.
• Regulatory Compliance & Continuous Improvement:
  • Ensure all training programs meet federal state and local health regulations accreditation standards and internal policies.
  • Stay current with trends in healthcare training professional development and workforce management to continually enhance the development programs.
  • Work with leadership to create and maintain a professional development plan aligned with the community health centers strategic goals.
• Collaboration & Communication:
  • Serve as a liaison between staff department heads and leadership fostering open communication to understand training needs and priorities.
  • Promote a positive work culture by encouraging staff involvement in training programs and professional growth opportunities.
  • Support new employee onboarding and orientation ensuring new hires receive the necessary training to integrate effectively into the organization.
  • Take on additional duties and projects as assigned.

Qualifications:

• Education and Experience:
  • Associates degree or equivalent experience;
  • Certified Medical assistant or licensed nurse (LPN or RN) experience required.
  • Previous EHR experience required specifically in clinical area;
  • Experience with NextGen preferred.
  • Become certified in Nextgen within 12 months of hire
  • Certified as CPR Healthcare Provider Instructor through American Red Cross or American Heart Association or obtain certification within 6 months of hire.
• Skills & Knowledge:
  • Strong knowledge of adult learning principles and training techniques.
  • Excellent written and verbal communication skills with the ability to present and facilitate training sessions effectively.
  • Familiarity with healthcare compliance regulations and quality standards (e.g. HIPAA OSHA HRSA).
  • Proficient with Learning Management Systems (LMS) Microsoft Office Suite and other relevant software tools.
  • Ability to assess staff learning needs design educational programs and measure their effectiveness.
• Personal Attributes:
  • Demonstrated commitment to continuous improvement personal development and creating a learning-oriented environment.
  • Strong interpersonal skills with the ability to engage and motivate employees at all levels.
  • Problem-solving skills and the ability to adapt training strategies to meet the diverse needs of staff.
  • Ability to work independently manage multiple projects and prioritize tasks effectively.