Field Service Support Specialist

Rock Hill, SC - USA

Hourly Salary: USD 16 - 17

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Join us today at DOC Services Inc.! For over 35 years DOC has provided our trusted partners with innovative custom total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers community and one another.

Position Summary: We are seeking a detail-oriented and proactive Service Support & Scheduling team member to join our Service Department. This role is essential in ensuring the daily smooth coordination of field operations as well as the support of technicians and district managers. The ideal candidate is organized dependable and able to work in a fast-paced environment with shifting priorities.

HOURS: Monday - Friday 7:00 AM4:00 PM or 7:30 AM4:30 PM

Essential Functions:

Prepare and submit the teams daily activity report each morning by 8:00 AM.
Review update and close work orders to support accurate and timely service operations.
Partner with the District Service Manager to source and schedule welders for service and project needs.
Coordinate travel arrangements for technicians including processing requests updating itineraries checking them into flights and troubleshooting travel issues.
Assist with arranging rental cars lift rentals and other equipment as needed.
Maintain clear and consistent communication with internal departments to support smooth scheduling and workflow.

Qualifications:

Strong organizational and multitasking skills.
Excellent communication skills with the ability to collaborate across teams.
Ability to prioritize tasks and adapt quickly to changing needs.
Experience in scheduling service coordination or administrative support preferred (not required).
Basic computer proficiency and comfort with internal systems and tools.
Strong computer skills with Microsoft Office and other company-related software
High school diploma or GED required
Customer service-type work experience is a plus

Benefits:

Comprehensive benefits package including health dental and vision insurance short-term & long-term disability life insurance
Strong 401(K) match
Ongoing training and career development opportunities
Paid time off

Celebrating our past building our futurejoin us! DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race color sex age national origin religion sexual orientation gender identity status as a veteran disability or any other federal state or local protected class.

Salary Description

$16.00 - $17.50

Required Experience:

Full-timeDescriptionJoin us today at DOC Services Inc.! For over 35 years DOC has provided our trusted partners with innovative custom total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled co...