We are seeking a detail-oriented and deadline-driven Strategic Project Manager to drive the full lifecycle of our key business enhancement programs. This role requires exceptional business acumen strong project governance skills and a passion for blending customer retention strategies with operational efficiency. The ideal candidate is a self-starting leader who can define manage and execute complex interrelated initiatives that maximize customer value and asset performance.
Key Responsibilities
Manage a portfolio of business programs aimed at enhancing customer lifecycle service delivery and long-term asset value.
Develop and maintain program roadmaps define scope and deliverables and ensure alignment with business goals and customer value targets.
Establish data capture and integration requirements to measure program outcomes and benefits.
Lead cross-functional teams and external partners to execute initiatives that improve customer experience and retention.
Oversee technology and content delivery solutions to support operational readiness and innovation.
Monitor program performance timelines and budgets to ensure transparency and successful execution.
Requirements and Qualifications
Experience: 5 years of experience in Program Management Business Analysis or Product Management preferably focused on customer-facing programs subscription services or asset management within a manufacturing or service-oriented environment.
Exceptional organizational skills keen business acumen and demonstrated experience in developing and managing program roadmaps.
Exceptional verbal written and interactive communication skills for engaging with stakeholders from executive to operational levels.
Proficiency with Project Management Software (e.g. MS Project Asana Jira) and strong analytical skills for tracking program performance and data benefits.
Work Schedule:
This is a Monday to Friday position. The hours are expected to be 7:00 AM to 4:00 PM.
Balanced Body is an equal opportunity employer dedicated to workforce diversity.
NO AGENCY CALLS!
Required Experience:
IC
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