Customer Operations Engineer

Golden, CO - USA

Yearly Salary: $ 100000 - 140000

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Wanna join the adventure

COEs ensure exceptional customer experiences throughout Loft mission deployments leveraging deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution facilitating issue resolution and collaboration with Product teams. Working closely with customers and internal stakeholders youll develop and deploy missions within the Loft framework refining Cockpits functionality through automation and feedback interpretation to align with evolving user needs. COEs excel in software development testing space operations and solutions engineering driven by a commitment to delivering outstanding customer satisfaction.

About This Role:

Serve as Lofts frontline interface with customers helping them use Cockpits tools effectively for mission planning and payload operations
Work with customers and internal stakeholders to identify the lowest friction solutions to customer needs
Improve Cockpit functionality as a developer through implementation improvements and automation
Help translate feedback from customers into a Cockpits feature roadmap

Must Haves:

Minimum 3 years experience in space company or organization with exposure to satellite operations and/or assembly integration and test
Exposure to both ground software and flight software (note: you will not be expected to write flight software)
Experience writing software scripts in Python
Exposure toDocker containers as well as general DevOps exposure
Preferred: Experience with GNC / Orbits
Nice to haves: GraphQL UI Design

Nice to Haves:

Exposure toDocker containers as well as general DevOps exposure
GraphQL UI Design
Experience operating systems at scale

Some of Our Awesome Benefits:

100% company-paid medical dental and vision insurance option for employees and dependents
Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
100% employer paid Life AD&D Short-Term and Long-Term Disability insurance
Flexible Time Off policy for vacation and sick leave and 12 paid holidays
401(k) plan and equity options
Daily catered lunches and snacks
International exposure to our team in France
Fully paid parental leave; 14 weeks for primary caregiver and 10 weeks for secondary caregiver
Carrot Fertility provides comprehensive inclusive fertility healthcare and family-forming benefits with financial support
Off-sites and many social events and celebrations
Relocation assistance when applicable

$100000 - $140000 a year

State law requires us to tell you the base compensation range for this role which is $100000 - $140000 per year. This is determined by your education experience knowledge skills and abilities. The salary range for this role is intentionally wide as we evaluate individuals based on their unique experience and abilities to fit our needs. Most importantly we are excited to meet you and see if you are a great fit for our team. What wecantquantify for you are the exciting challenges supportive team and amazing culture we enjoy.

*Research shows that while men apply to jobs where they meet an average of 60% of the criteria women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft we value respectful debate and people who arent afraid to challenge assumptions. We strongly encourage you to apply even if you dont check all the boxes.

Who We Are

Loft: Space Made Simple.

Founded in 2017 Loft provides governments companies and research institutions with a fast reliable and flexible way to deploy missions in orbit.

We integrate launch and operate spacecraft offering end-to-end missions as a service across Earth observation IoT connectivity in-orbit demonstrations national security missions and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses Loft is reducing years-long integration and launch timelines to months. With more than 25 missions flown Lofts flight heritage and proven technologies enable customers to focus on their mission objectives.

At Loft youll be given the autonomy and ownership to solve significant challenges but with a close-knit and supportive team at your back. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at Loft the most fulfilling period of their career.

We value kind supportive and team-oriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As our team is international you will need strong English skills to better collaborate easily communicate complex ideas and convey important messages.

With 4 satellites on-orbit and a wave of exciting missions launching soon we are scaling up quickly across our offices in San Francisco CA Golden CO and Toulouse France.

As an international company your resume will be reviewed by people across our offices so please attach a copy in English.

Wanna join the adventureCOEs ensure exceptional customer experiences throughout Loft mission deployments leveraging deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution facilitating issue resolution and collaboration with Product tea...