Assistant Automotive Service Manager
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Job Location:
Manheim, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are currently looking for an Assistant Service Manager to join our team!
Your primary responsibility will be to support our customers with their automotive needs both in person and via phone and email. We are looking for someone who can provide positive customer interactions with genuine respect and courtesy. You will listen carefully to customers descriptions of their problems or the services they need and assist in preparing repair orders estimates for repairs or services and other miscellaneous duties. Attention to detail and follow-through are essential for this position.
You will also support the service manager by overseeing daily operations supervising staff and helping to improve customer service satisfaction.
We offer in-house training for an individual who is self-motivated willing to learn and seeking a career in automotive customer service.
Essential Duties include but are not limited to:
Provide excellent customer service
Consistent regular attendance
Advise customers about the necessary services for routine maintenance
Document customer service issues and needs
Interact with customers in person over the phone and by email
Prepare repair orders/invoices for customers and estimates of service for needed repairs
Schedule service appointments
Supporting the technicians and the service manager
Pick up and delivery of customer vehicles
Qualifications
Desire to provide excellent customer service driven to help serve others
Willingness to learn and excel at your career goals
Valid Drivers License with a good driving record
We offer an excellent benefits package that includes:
Three Health Plan options with dependent coverage options.
Low-cost Dental & Vision Insurance.
Health Savings and Flexible Spending Account options.
Life Insurance.
401K Plan
Paid time off & paid holidays
Elective Short and Long-Term Disability Insurance
Work-Life balance culture.
Employee Appreciation Days and events.
Employee Discounts on Vehicles products and services.
Hondru Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check motor vehicle records check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
Required Experience:
Manager
Key Skills
- Sales Experience
- Mechanic Experience
- Customer Service
- Dealership Experience
- GM Vehicles
- Management Experience
- Upselling
- Auto Service Management
- Automotive Repair
- Computer Literacy
- Leadership Experience
- Automotive Service
About Company
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