Loss Reporting Representative

Leavenworth, WA - USA

Monthly Salary: $ 37 - 43

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Loss Reporting Representative

Starting Pay $37k - $43k depending on experience

Hours are 9:00am to 5:30pm

Our Company:
Since 1887 Armed Forces Insurance (AFI) has existed with a single unwavering purpose: To protect the people who protect our nation. For more than 130 years weve provided home insurance renter insurance and auto insurance and much more to our members. We proudly serve active retired and former military personnel their families and civilian Department of Defense employees.

AFI is a family friendly organization offering competitive compensation an outstanding work environment and great benefits. AFI is headquartered in Leavenworth Kansas approximately 25 minutes from the Legends.

SUMMARY

Responds to incoming telephone email or written notification of loss. Performs duties as directed in connection with reviewing and processing of notification of loss documentation. Provides claims status updates to policyholders as requested throughout the claims adjudication cycle.

KEY ACCOUNTABILITIES

Receiving recording and distribution of incoming loss notification correspondence to appropriate unit staff
Performs accurate and timely processing associated with loss notification and assignment of claims
Provides status updates to policyholders via telephone email or written correspondence pending claim settlement

ESSENTIAL FUNCTIONS

Receives logs and forwards to assigned staff/independent adjuster incoming information from policyholders related to new loss reports
Creates and distributes required documentation (both system and hard-copy) relating to pending claims. Obtains police/fire reports weather reports and other information relevant to the circumstances of the potential claim
Contacts other outside parties (mortgage companies adjusters policyholders etc.) as necessary to obtain information required to complete claim processing activities
Contacts or responds to contacts from claimants and other outside parties to provide accurate and timely status updates during the claim settlement process
Ability to be at work regularly and on time
Performs other duties as assigned in support of the unit and company objectives

QUALIFICATIONS

EDUCATION

High School Diploma or GED

EXPERIENCE

Two years of customer service experience in a financial services environment or one year of clerical support/processing experience with AFI
- Associates Degree may be substituted for this requirement

LANGUAGE SKILLS

Competent written communications skills
Excellent verbal communications skills to include a courteous confident demeanor and appropriate use of grammar and vocabulary
Ability to communicate telephonically moderately complex insurance terminology to policyholders in a clear and concise manner
General knowledge of MS Outlook and Word
Keyboard skills of at least 30wpm
Ability to learn to utilize AFIs computer systems for data access and entry

MATHEMATICAL SKILLS

Ability to perform basic math functions to include calculation of percentages and ratios

REASONING ABILITY

Ability to quickly gather facts and information needed to determine appropriate action policyholder requests
Demonstrates sound judgment and decision-making skills
Ability to accomplish work according to established priorities and procedures

PROFESSIONAL CERTIFICATIONS LICENSES REGISTRATIONS

Successful completion within 90 days of standardized training in Principals of Insurance Dwelling Coverages and Homeowner Coverages*

*if incumbent did not have prior experience in a position with this requirement

PHYSICAL DEMANDS / WORK ENVIRONMENT

The work is primarily sedentary. The employee will generally be seated to perform the work but will also do some walking standing bending and carrying of light items (less than 10 lbs.).The noise level of the work is low. The area is adequately lighted heated and ventilated. Incumbent must be able to work a flexible schedule and overtime as required.

Weve got you covered

Full benefits package including health dental vision life & disability insurance including an employee assistance program (EAP)
401(k) including employer match & safe harbor contributions
Generous paid time off policy medical leave volunteer time off and 9 paid holidays
We support employee training and professional development opportunities with a tuition reimbursement program and continuing education and re-certification opportunities
Volunteering and community engagement opportunities

Required Experience:

Unclear Seniority

Loss Reporting RepresentativeStarting Pay $37k - $43k depending on experienceHours are 9:00am to 5:30pmOur Company:Since 1887 Armed Forces Insurance (AFI) has existed with a single unwavering purpose: To protect the people who protect our nation. For more than 130 years weve provided home insurance ...