IT Service Desk Technician II
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Job Location:
King County, WA - USA
Hourly Salary:
$ 28 - 32
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Why work with YWCA Seattle King Snohomish
YWCA SKS is the regions largest non-profit organization with a 120 year legacy focused on the needs of women with programs serving 7000 people each year. When you work with YWCA you make a difference.
Were women and BIPOC-led family-centered and supportive of employees. As a full-time YWCA employee (30 hours) youll enjoy a benefits package including medical insurance generous vacation holiday sick leave plans and an outstanding retirement your passion for racial equity and social justice to work apply today!
What Youll Do
At YWCA Seattle King Snohomish we believe technology plays a critical role in supporting our mission to serve women girls and families. Were looking for an IT Service Desk Technician whos not only technically skilled but also thrives on helping this role youll support staff across multiple sites so they can focus on making a difference in the community.
This Tier 2 position handles escalated tickets from Tier 1 tackles technical projects and helps drive initiatives like software rollouts migrations and cybersecurity enhancements. Youll work closely with Tier 1 and Tier 3 technicians supporting everything from desktops and networks to security systems. If you enjoy solving problems traveling between sites and working on meaningful projects this could be the role for you.
Were especially interested in candidates with a strong foundation in networking and cybersecurity and a willingness to approach work through an equity and antiracism lens.
This position has a social justice component allowing for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. As an equal opportunity employer we highly encourage people of color to apply.
Note: This is a Hybrid position includes 1 day working from home 3 days in the office and frequent travel to multiple job sites across King and Snohomish counties. Reliable transportation and insurance are required for site travel.
Expectations of your role:
- Provide hands-on and remote IT support resolving escalated tickets and technical issues.
- Deliver an exceptional customer experience with clear professional communication.
- Maintain and troubleshoot applications software and server imaging.
- Perform remote software installations and network troubleshooting.
- Create and manage accounts in O365/Azure and on-prem Active Directory.
- Analyze and mitigate cybersecurity threats using tools like Sentinel One and Rapid7.
- Document processes and build internal knowledge base articles.
- Collaborate on IT projects including application rollouts and system upgrades.
- Support and configure security systems (e.g. HikVision iVMS 4200).
Must haves to be successful:
- Bachelors degree in a technology-related field with 2 years experience or Associates degree with 3 years experience in a similar role.
- Strong understanding of networks firewalls and network security.
- Proficiency with O365/M365 administration.
- Familiarity with Windows registry NTFS permissions and organizational units.
- Experience with helpdesk applications (SolarWinds preferred) and remote management tools.
- Ability to follow ITIL and ISO processes meeting established SLAs.
- Excellent problem-solving and communication skills.
- Adaptability and eagerness to learn new technologies.
- Positive collaborative and professional demeanor.
- CompTIA A and Network certifications (or equivalent knowledge).
- Frequent travel between YWCA sites; valid drivers license and reliable transportation required.
- Experience supporting security and surveillance systems is a plus.
Hours Rate and Benefits
- Hourly Range: $ 28.00 - $32.00
- Hours: 40 Hours per week
- Excellent benefits package including medical insurance retirement plan plus generous vacation holiday and sick leave plans. For more information about our benefits please visit: YWCA Careers & Benefits Information
- At the time of hire employees may enroll voluntarily in the Fidelity 403b Plan
- After two years of employment employees are eligible to participate in the YWCA Retirement Fund
Physical Requirements
- Lift carry push or pull up to 50 lbs (e.g. moving desktops monitors and IT equipment).
- Work in various physical positions including bending kneeling and working under desks to access cabling.
- Use hands for fine motor tasks such as connecting hardware and adjusting small components.
- May spend periods of time standing walking or sitting while troubleshooting equipment.
- Exposure to clients and staff who may be experiencing trauma; self-care and awareness of secondary trauma risks are important.
*Continuously Over 80% of the time * Frequently 20-80% * Occasionally Under 20%
#LI-Hybrid
YWCA encourages applicants with a variety of experiences to apply!
At YWCA we recognize that lived expertise is a powerful asset. This refers to the insights knowledge and skills developed by those who have navigated systems and experienced inequity.
Valuing lived expertise helps build trust with program participants develop culturally responsive programs and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.
Mental Health Considerations
All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms including but not limited to racial trauma domestic violence sexual violence homelessness unemployment and financial hardship. As a result employees are at risk of secondary encourage employees to seek support inside and outside the workplace and maintain self-care routines.
Equal Opportunity Employment
YWCA Seattle King Snohomishis an Equal Opportunity read more about this view theEEO is the LawPoster and thisEEO is the Law Poster Supplement.
For more information
Required Experience:
IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
YWCA is on a mission to empower women, eliminate racism & strengthen communities. Learn more about our vision, events, locations & programs.
